I think it was in 6th grade when I was first introduced to some of the different “logical fallacies” – errors in reasoning which are rather common in popular culture, and which one can find now listed on websites oriented to Philosophical Reasoning, such as this one or this one. Our 6th grade assignment was to create cartoons that illustrated the use of logical fallacies in TV commercials. For instance, through deployment of “Appeal to Authority” , the local Coal Industry Corporation can create TV commercials saying that Coal mining doesn’t harm the environment, because The Catholic Pope said so. Well the Pope is certainly an authority, but in the area of the Catholic church, not in the realm of carbon dioxide emissions or global warming, or any of the environmental sciences.
Or one could deploy the “Argumentum Ad Captandum” or “Argumentum Ad Populum” (types of appeal to popular presumptions) and argue that people should buy shoes from you and not from your competitor because “they are out of step with the times”. Populist political leaders make great use of such Argumentums when for instance throwing out baseless accusations that there were millions of people who voted illegally in the recent election.
In essence, there is a lot of faulty thinking out there…and as a sixth grader I found it fascinating to contemplate the huge number of logical fallacies in our everyday environment, not to mention TV ads. I am now deploying my never-failing enthusiasm for this subject in the hopes that there are some adults out there among you, who might be capable of rousing yourselves to as much passion and intellectual curiosity as I had as a young middle school student.
For the purposes of our discussion here, let me point out that there is a difference between fallacies involving reason or the thinking process, and those involving law. In fact, the idea that law itself should be honored and viewed as right, simply because it is the law, is itself a logical fallacy. This is a fallacy both because laws are not philosophical truths but social constructs, and because laws are constantly in a state of flux and change, and shift with the times. Thus, —to give an example –the male-to-female transgender individual who produces a driver’s license and states that they are in fact a woman because their driver’s license declares as much, engages in at least three Logical Fallacies — the first, being the Appeal to Authority, which seeks validation for a point of view from the wrong authority. I think most who think about it for a few moments will understand that truths about things like gender and sexual orientation are not dictated by government, at any level. Even those realms which could be viewed as providing authority on this question — such as philosophy and science — seem to fall quite short in seeking to explain such mysteries as gender.
The second fallacy, we may call the Argumentum Ad Bureacraticum, namely, the argument that what a government does in the name of expediency, or for some perceived common good, either represents some philosophical or ontological truth, or — that the law is simply right because it’s the law. (There’s an example of the Circular Reasoning fallacy). There’s also a cherry-picking type of logical fallacy involved here — this same individual who eagerly points to the fact that the government has validated her gender, would probably not be so quick to cite government’s possession of truth when it comes to government in North Carolina and the infamous “restroom bill”, HB-2. This we could call the “Argumentum-As-You-Please-Em” – the idea that you can be free to cite a particular authority (government) when that is convenient for you, but at other times, feel free to reject the authority of the same entity.
In this blog, I want to contrast two types of arguments, which though classed as Logical Fallacies in that landscape of Pure Philsophy, when carried into our practical landscape of short term rental hosts and government regulations, come into contrast with each other and become like two characters in a story, each freighted with a substance beyond the purely rational. There may be ethics involved — there may be pragmatism, there may be issues of freedom, or social order and harmony. You decide what you think as the forces of Argumentum Ex Necessitate battle with Argumentum Ad Bureaucraticum, in streets, alleys and apartment buildings of neighborhoods near you!
Let’s line up the two characters of our story and see what they have to say.
First, there is Argumentum Ad Bureacraticum, an “Uncle Sam” who is telling people, or groups of people, or corporations, what they have to do. Sometimes Sam protects us from injustice or dangers, sometimes Sam causes injustice. Whether Sam is good or bad depends upon your perspective and the situation, but one thing we can say with certainty is that Sam is powerful, Sam is strong. There is no one else who can push you around or push around that group or corporation that pushes you around, quite like Uncle Sam. Sam has penalties, fines, courts and prisons on his side, and you don’t have any tools to fight back when Sam decides to fine you, incarcerate you, put a lien on your home. For you or some group or corporation may have honor and right on your side, but right doesn’t matter when Sam has the law. Sam is loved by the law-abiding, or sometimes just by those who aren’t in temperament so law-abiding, but find the law convenient to their enterprise. Sam’s followers, those of this Argumentum’s camp, often claim to believe that because something is the law, it must be right. It seems that they dont’ question the law and they don’t question their government. Although I have to wonder how it is that so many people who argue, for instance, that people shouldn’t be doing short term rentals because it’s illegal, are the same people who have those “Question Authority” bumper stickers or posters on their car or on their wall.
I think that if we look deeply into it, we are likely to find very few people who actually believe that any law is right, simply because it’s the law. Most people ardently support the law when the law expresses their own values, but not otherwise. So the Argumentum Ad Bureacraticum can be viewed as a composition of various other types of fallacies: sometimes the Argumentum- -As- You- Please- Em (Cherry Picking one’s support for the law as truth) or an Appeal to Authority (waving one’s hand in the general direction of municipal codes and statutes when it is convenient to do so), or the Circular Reasoning fallacy — the law is true because it’s the law — or perhaps the Paternalism fallacy, which seeks to summarily dismiss those who would question the law or the moral authority of the law, as childish, immature, “crazy libertarians”, or selfish people who have no concern for the common good which is supposed better represented by blind adherence to the law (when convenient, on a cherry picked basis).
On the other side, we have the Argumentum Ex Necessitate. This character is very similar to the one styled the Argumentum Ad Misericordium, an appeal to one’s empathetic nature. In the Argumentum Ex Necessitate, the argument is that one has to do something, or be permitted to do something, because of one’s need. Hence, the need of the individual is counterpoised to the forces that would oppose the individuals’ action, such as those of law or ethics. One might view the character of this Argumentum as a humble being, small and not very powerful, who is threatened in their existence by powerful surrounding forces which they have little to no ability to abate.
In our times, we are seeing an increasing number of people or groups of people who find themselves in this Argumentum Camp. Whole nations are being transformed by this Argumentum taking place in Europe, as thousands of refugees pour in, from Syria and several African or Middle Eastern nations, demanding or hoping for asylum and some “exception” to a nation’s standard immigration policy, on the basis of their need. In the US, we have had migrants from Central and South America crossing our southern border for decades, under the same Argumentum: namely that their need should take precedence over immigration laws.
In the US, homeless individuals have long struggled with the fact that municipal codes and laws seem to have been designed without giving thought to their dilemmas. Hence, laws which would prohibit people sleeping in public places, when alternate shelter does not exist, have been found unconstitutional on 8th Amendment grounds . In Berkeley California at present, there is a group of homeless individuals who are protesting what they view as a lack of suitable shelter in that city (they insist that all homeless should be given permanent housing), and their Argumentum seems to be that since they are people in need, they have a right to camp anywhere, including street medians in the middle of thoroughfare. (They also partake of the Argumentum Ad Lazarum, which states that something must be true, because it is argued by a poor person) The City of Berkeley has other views on this and continues to move them out of street medians, upon which the fervent advocates of the homeless (as well as an array of entrenched anti-authority forces) will heave down as far as they can into this Argumentum, and portray the police who remove the homeless from camps in the middle of the street, as an array of militaristic- imperialistic forces.
Indeed, the housing issue is one where we are seeing a great deal of this Argumentum appearing in our times. There is a real crisis in affordable housing in many areas of the nation. In many urban areas, artists have long sought out creative ways of living that offered affordable alternatives. Some of these settings have been commerical warehouses, which they “illegally” renovate and reside in. This has worked for them for many years, but a recent catastrophic fire in an artist warehouse community in Oakland, the Ghost Ship Fire caused the Argumentum Ex Necessitate to collide full on with the Argumentum Ad Bureaucraticum. The supporters of Ad Bureaucraticum drew on the very size of this catastrophe, wherein 36 lives were lost, and the grief of parents, relatives and friends of the victims, to pressure the city to do more to ensure that fire inspections and building inspections were carried out as required, to help avoid such tragic loss of life. Yet at the same time, the artists in their corner had Ex Necessitate, arguing that it was owing to escalating housing costs, gentrification, loss of affordable housing, that they had to live in warehouses, which were, in fact, probably the only place left for them to live in the entire city, unless they slept in their car.
The lawsuits which followed lent strong support to Ad Bureaucraticum, demonstrating how the concentrated power of government and state and law, regardless whether right or wrong, can often grow in an exponential manner, simply through the power of the lawsuit to shape outcomes.
In the days following the Ghost Ship Fire, many warehouse artist’s communities in the Bay Area and around the nation, began to recieve eviction notices, (and here )as the warehouse owners were duly frightened by Ad Bureaucraticum, seeing how lawsuits were flying, and realized that they could easily lose their property in such a suit, should a fire break out in a warehouse they owned, and it be demonstrated that they had known of people residing there illegally.
Artists then amped up for a direct challenge of Ex Necessitate to Ad Bureacraticum, complaining to cities about these eviction notices, even asking cities to stop the inspections, which they viewed as causing them to lose their housing.
I present all of this to set the stage for the discussion of the Argumentum Ex Necessitate as it effects those doing Airbnb Hosting or short term rental hosting. Even though those doing Airbnb hosting — being people possessed of real housing — are clearly not as down and out or poor as the homeless, or comparable to artists living in a warehouse because they can’t afford area rents, they still come under the umbrella of this Argumentum to the extent that they may find that their options for housing and/or for generating income have grown more limited in recent times, while financial pressures on them have increased.
The way that Airbnb renting is presented in the media, it often seems as though it is only tenants in a city who can legitimately stand behind the banner of the Argumentum Ex Necessitate. They will use this Argumentum to push for things like Rent Control, or expanded rent control, or for more restrictive regulations on Airbnb renting (which, they are certain, is causing the cost of housing to increase). They may even support the city government to engage in violations of the 1st Amendment and 4th Amendment when it would punish people for advertising, or would allow warrantless searches of people’s homes under the argument that “that is the only way” that we can enforce the law on short term rentals. (an End Justifies the Means style fallacy)
But there is a fallacy in the view that only tenants can be in possession of the Ex Necessitate fallacy. This is the fallacy of Affirming the Consequent, namely, “if A, then B; B, therefore A.” We can say that if someone is a tenant A, they are at the mercy of increasing housing costs B — but we cannot turn around and then draw the conclusion that if someone is at the mercy of housing costs B, they must be a tenant A. For homeowners too are sometimes quite afflicted by housing costs and the increasing cost of living.
When they hear of homeowners making the argument that they should be permitted to do short term rentals so that they can afford their housing, tenants sometimes express incredulity and anger, and respond that the homeowners could simply do long term rentals, and preferably to rent to a renter like me, someone in need of permanent housing, instead of doing short term rentals. This argument is fallacious on two grounds — one is the argument we often see in the media, which seeks to tie together two phenomena which happen to have arisen simultaneously, and draw a causal relationship between them where none exists. This is the Cum Hoc Ergo Propter Hoc fallacy — the assertion that Airbnb rentals are responsible for the loss of housing, even when studies such as summarized here and this one show that there is no causal link here. The second fallacy is the Non Sequitur — the idea that simply because one is in need of something, that some random person should be obligated to provide you with that. Of course, there is also the third fallacy — we might call it Argumentum Ad Nauseatum — the bizarre idea that a property owner would ever choose to rent to a tenant who tried to bully his way into that person’s home.
Many of the things people are now arguing for, Argumentum Ex Necessitate, based on their presumptive need, are things which involve space or area that the public has a claim to (as in public space that the homeless seek to appropriate for their own campgrounds) or lines that the public has drawn which protect the nation as a whole (immigration laws, asylum laws, limits on numbers of immigrants or sites for refugee camps) . Some , such as warehouse artist collectives, are arguing to be permitted to live in spaces where people aren’t allowed to reside, and which cities could be subject to liability if they reside, because of their abundant Ex Necessitate, as well as what we might call the Argumentum Ad Eximia, or the argument that owing to being a Special Snowflake one doesn’t have to follow the laws that other people are subject to.
By contrast, the struggling middle or working class homeowner who wants to engage in short term rentals is not asking for public land, is not asking for changes to laws that would effect their whole nation, and is not asking to create a situation which could result in liability, or fire dangers, for the city, or their neighbors. It may be more difficult to see their Ex Necessitate because they have a house, which others may not have, but it is also easier to see that they are not pushing so hard for a toppling of Ad Bureaucraticum.. Many cities in fact have not had clear rules/laws about the difference between long or short term rentals. Some cities allow such rentals in some parts of the city, but not other parts. Viewed from the outside there is often very little difference between renting to people on a longer term basis, versus renting to people on a short term basis: particularly when such rentals are occuring in a freestanding home, as opposed to an apartment in a multi-unit building,. and when the homeowner is living there, along with the renters/guests — and as issuing from Ex Necessitate, this is the kind of circumstance we are looking at — not that of an Airbnb “Tycoon” or Investor who owns many properties, but rather the homeowner who owns just one, their own home.
One of the least compelling arguments from the Ad Bureaucraticum side, (and the most fallacious) is that a law is right simply because it happens to exist. The argument for the law is much more compelling when one can demonstrate a good reason why it exists. The fact that a mistake may have been made a few years ago, or a century ago, is no reason to continue with that same mistake today. A good many of the laws which prohibit short term rentals, could, if studied through the lens of Logical Fallacies, be demonstrated to be constructed on a whole edifice of numerous fallacies.
(1)There is the Exception Fallacy, which is when the city government, hearing about a problem with loud parties at one Airbnb rental, decides that this one problem situation is more characteristic of Airbnb rentals than the other 3000 Airbnb rentals in the city where no problems exist.
(2) There is the Cum Hoc Ergo Propter Hoc fallacy as mentioned before, whereby cities reason quite lamely that since Airbnb arose at the same time that an affordable housing crisis became intensified, therefore, ipso facto ergo propter hoc, Airbnb has caused this housing crisis.
(3) There is what may be called Argumentum Ad ControlFreak whereby petty bureaucrats become alarmed when they see people doing something which they dont’ know about and can’t control — such as, what people do in/with their bedrooms– and then get hysterical about needing to control those people who have the nerve to do what they want in their own home. We might also call this the “Argumentum Ad Invidia” or argument from jealousy, since I suspect that petty bureaucrats who have boxed themselves into living a narrow little cramped-in type of life, have a great deal of resentment and jealousy towards those who live more freely.
(4) There is the Argumentum Ad Populum, whereby city officials play on or exploit public prejudices to regulate against innocuous activities — such as by characterizing those who welcome guests into their home as “engaging in commercial enterprises in a residential area” (not true: renting accomodations is a residential, not a commercial use of property), or playing on provincial xenophobia by saying hosts are “bringing all kinds of strangers into our neighborhood” who “will disrupt the social fabric and destroy the character of the neighborhood”.
(5) There is the Argumentum Ad Traditionem, the argument that since there are existing laws on the books which are “old” or “have been there for some time”, or “that’s the way we do it”, that these must be right. Some of these supposedly right and honorable laws, for instance, express considerable bias and prejudice against single individuals and living arrangements which are not nuclear family arrangements. Many cities for instance have zoning laws about what is permissible in “single family residential neighborhoods”, and those laws incorporate an inbuilt bias in favor of married individuals with children (“single family residence” is a term which contains this implicit bias) and against single individuals. For instance it may be perfectly fine for a married couple with 10 children to live in a “single family dwelling” , while it would not be permitted for 6 or 7 unrelated adults to live in that very same home. A friend told me of such a case in Connecticut: 6 unrelated adults bought a home together, because, guess what, housing is expensive and pooling resources is the way of the future. Well, their neighbors sued them, alleging that they had no right to live in their own home, because they weren’t a “single family” but just a group of unrelated adults. The neighbors would have won, save for an obscure law that authorized live-in servants. So the only way these 6 adults were able to legally live together in the house they collectively owned, was to characterize 4 of their number as live in servants. It strikes me that such laws are just as perverse and wrong as the old race based property covenants which forbid owners to sell to non-white individuals. Now the “those people” that some want to keep out, are those who aren’t nuclear families!
I think you’ll have gotten my point that there are numerous logical fallacies, as well as prejudices, in the various arguments which would disallow short term rentals.
On the Ex Necessitate side, some claims are more convincing than others. It’s not very convincing when a wealthy real estate investor argues Ex Necessitate in favor of their being able to do short term rentals at all their 25 properties. It’s too easy for people to say they must be confusing need with greed. Also, when the tenant living in an expensive apartment in an expensive city like San Francisco, argues with this Argumentum that she must be permitted to do short term rentals in violation of her rental agreement with her landlord “because how else can I pay my high rent”? I think many would see a Cart Put Before the Horse type of fallacy as well as the A Priori Argument fallacy in this case. However, some may also have trouble understanding why a homeowner who is in need of rental income to afford her home, couldn’t just as well rent to long term tenants.
To understand that question, it helps if we know something about landlord-tenant laws, and how they impact landlords. Yes, homeowners can rent to long term tenants, but for many, particularly those who have experienced serious problems with long term tenants (see my 7-part “Goodbye to Roommates” series here on this website) , that’s sort of like saying, “Yes, you can build your house anywhere — as long as you build it on the sand.” Giving people a right to do something that too often results in situations that make them miserable, and decrease their autonomy in their home, and in essence undermine their ability to live in freedom and comfort in their own home, is not adequate. If homeowners (or tenants who have permission to sublet) have other choices than renting to long term tenants, who in their experience too often begin to become possessive about their homes, why should they be limited by the law to those which make their life harder or pose more legal problems for them?
In Summary — in many places in the nation, the Argumentum Ex Necessitate is in the ring, squaring off with Argumentum Ad Bureaucraticum. Airbnb hosts are arguing from their necessity — and Airbnb too continually puts out PR statements supporting the right of “middle class hosts” to make a living (even though, by so doing, Airbnb may be engaging in the Half Truth fallacy, since a good number of its “hosts” are real estate investors.) This argument may be more “politically correct” (Argumentum Ad Populum and The Politically Correct Fallacy, #78 inthis list of 116 logical fallacies) when these middle class hosts are not white middle class hosts — but not less compelling in terms of Ex Necessitate . Both sides have their supporters and their opponents. Yet notwithstanding these multiple caveats, it’s my view that there is much more moral authority to be found in the Ex Necessitate, than in the Ad Bureacraticum argument that something is right just because it’s the law, or because “we’ve always done it that way.”– as well as in the whole cascade of errors of reason that lead to city prohibitions on short term rentals in the first place.
Also, since today is Christmas, I am reminded of something once said by a wise man, “The Sabbath was made for man, and not man for the Sabbath.” In seeking to find our way forward on these questions, I hope that we dont’ simply try to force round pegs into square holes, as if the there is virtue in retaining antiquated approaches to new issues — or as if human beings were created solely to fulfill the purpose of The Law. I hope that in particular for those finding themselves in the boxing ring with Ad Bureaucraticum, that flexibility, ingenuity, and a focus on the pragmatic and beneficial may win over stale custom and empty shibboleth.
This blog will describe my experience both in a trip to Los Angeles, and at the Airbnb Open in Los Angeles, in November 2016.
Instead of flying down, my plan was to rent a car for a week, stay at an Airbnb in Los Angeles, and use the car to do some sightseeing both in Los Angeles and in Southern California, before returning home. Okay I’ll come out and admit it — I was less interested in attending the Airbnb Open than in going to LA to just visit friends and tour around. As I’ll go on to describe here, I think that apart from the opportunity to meet other hosts and have those fun personal connections (which in my view was the best part of the Airbnb Open!) there is a limited degree to which one more “Be the best/most excited host you can be!” type of talk can benefit experienced hosts.
So I drove down highway 5, in the Central Valley, from Northern to Southern California, and enjoyed the colors of dusk as I neared the GrapeVine pass.
I arrived at my Airbnb rental in the West Lake district of Los Angeles, unpacked and enjoyed the quiet. The place was like a secret island retreat in the midst of a dense urban area!
The next morning, I went up to Mulholland drive to a host get together, and enjoyed the opportunity to take in the views from this reknowned scenic drive on the hill above the Los Angeles basin.
I did some walking along Mulholland Drive, and found a park with some dirt trails. Going off trail, I actually found a large deer antler, there in the center of this mega-city!! Also, while walking along Mulholland road itself (which apparently almost no one does…and there are no sidewalks!) I also found a turtle shell just lying there, 4 ft from the busy roadway! Who was this turtle, how did it get there? Curious minds want to know!
After the host get together, I headed out to go for a hike near the Hollywood Sign, on a route suggested by one of the hosts, a route that would pass a place called the “Wisdom Tree.” There is a rough dirt trail that ascends up this hilltop, between the sprawl of Hollywood and the Los Angeles basin to the south, and the San Fernando Valley with Universal City to the north. I found a very intriguing scene when I summited the hill — Wisdom Tree is a site where people — mostly, young people — come to leave wishes, prayers and blessings written on scraps of paper, and placed under one of dozens of rock piles that cover the hilltop. It’s a pilgrimage site of sorts, and I felt there was a fantastic positive energy there. Gosh, doesn’t every city needs a mountaintop as a pilgrimage destination? It needn’t be Christian or Hindu, and it needn’t be associated with any particular religion. Because the urge to make a pilgrimage to a holy site, to pour out one’s heart, is a deep spiritual archetype and truth residing in our souls, and it’s there regardless what religion we are, or even if we have no religion. So I give thanks for LA’s Wisdom Tree mountain, for being this place for people.
A chest containing many notebooks with more prayers and wishes sits just below the tree. At least 20 young people were present, enjoying the warm evening, and reading some of the notes or writing their own. Further down the trail, I came across another group of young people making a video. The energy among all these folks was just so buoyant and positive — I was so impressed!
After that, I quickly hiked over to the top of the Hollywood Sign, at “Hugh Hefner Overlook”. Apparently Hugh Hefner and Ann Getty bought this land and preserved it, thus protecting this ridgetop and its magnificent views and indeed, its importance now as a spiritual destination, from the sprawl and growth that characterizes the city of Los Angeles. See that “H” in the Hollywood sign in my photo below? I’d later found out an interesting fact at the Museum of Death on Hollywood Blvd — an actress named Peg Entwhistle leapt to her death from the top of the “H” in 1932. Prudently, the H and the rest of the Hollywood sign are now fenced off from hikers and sightseers.
The Forest Lawn Cemetery from the hills above:
The next day, November 18th, the Airbnb Open officially began. We headed downtown to register and obtain the programs which provided choices of different events and talks all day from 9am to 5pm.
We each got a gift bag, and a wristband which not only identified us as paid attendees, but also had some techhy tricks that it could do. The wristbands had little LED lights in them, and the local Airbnb wifi network was controllling these lights. So, about 5 minutes before each talk began, the wristbands would beep. There were other tricks the wristbands could do — they could foster connection. A host told me that there was a water filling station in one place where if one host touched one pole, and another host touched a different water pole, then when the two hosts joined hands, water would emerge from the spigot — but only when the two hosts made contact.
The gift bag also contained a gift book — written by the famous “Senior Nomads” who are traveling the world in their senior years, and have stayed at over 150 Airbnb’s in their more than a year on the road. The book is a good guidebook both for guests who intend to do major travel, as well as for hosts who want to know how best to set up their home for such guests. But the book doesn’t describe much about what the Senior Nomads actually experienced on their travels, so in that sense it disappointed me, because that’s what I am most interested in. Not how were the Airbnb’s set up but what did you see, think, feel, while you were traveling? In what ways were you delighted, how were you challenged, what were the funny/sad/scary stories from your trip?
What was on the menu for the talks?
Talks were to be offered at 4 different venues located within a couple blocks of each other, all on Broadway in downtown LA. (The Orpheum Theater, The Theatre at Ace Hotel, The Downtown Palace Theatre, and Los Angeles Theatre). As well, there were a number of other sites downtown being used by the Open — Clifton’s, a 3-story “Cabinet of Curiosities”, featured glass boxes containing entire stuffed bear, deer, and a large artificial tree with a fireplace at its base. This was a hangout spot to get food or drinks, and to chat with Airbnb staff or drop in at tables with information for hosts. There was a “share your story” building where hosts were encouraged to engage in artistic ways of telling their hosting story. There was a bar that held “peer to peer” sessions, and there was the Oasis, a bandstand and the site for the musical events of the Open.
Here were the events offered the first day:
Creative Living Beyond Fear with Elizabeth Gilbert
Designing for Success by Chip Conley, and others
The Downtown Story — about the revitalization of downtown LA — Blair Besten, Brigham Yen, Mister Cartoon and Trevor Kale
Feed Your Creative Imagination — with Brian Chesky, Brian Grazer, Frank Gehry and others
Finding your Inner Happy Host — Elizabeth Bohannon and others
Expand Your Business, Host for Others — Suana Wang and Andrea Diamond
Beyond the Home: The Future of Airbnb — Joe Zadeh (JoeBot) and others
Sucessful Remote Hosting — Alex Nigg, Tammi Sims, Adam Bilter
Connecting with Hosts around the world
Building a Brand on Airbnb
To Win Big, Go Local
The Making of a Movement for Home Sharing
Creating the Ultimate Guest Experience
New Host Tools for 2017
Working Together with the Travel Industry
Making the Best out of your Listing
Universal Belonging — with Eric Holder
Leaps of Faith: Strategic Risk Taking — Chip Conley
Building Relationships with Landlords and Neighbors
The Small Business Effect
Community Driven Business and Brand
Protect your guests, protect yourself
Designing the Mobile app for home hosts
Optimize your listing
Host your passion
Be a 5 star host
The Beauty of Travel
Host Life Balance Workshop
As you can see, there is quite a lot of focus on being a better, and better, more successful and yet more and more successful host. This gets tiring after a while for many of us, particularly for experienced hosts who’ve already learned a lot about hosting, and who have reached our limit as to how much more we can do to improve, improve, improve and be better, better and best. How about just some mindfulness focus on just being happy where we are instead of always trying to reach for more and more?
The bell of mindfulness rings today and it says “whatever/wherever you are right now, is enough.”
I started out the day with Elizabeth Gilbert’s talk on Creative Living beyond Fear, which was quite funny if not necessarily closely related to the hosting business itself. Gilbert is a writer (author of the bestseller Eat Pray Love) and it was hilarious to hear of her adventures traveling around the world for her book talks and carrying out her self-imposed task of asking various strangers, “What are you most excited about right now?” She came up with this question to ask strangers, because she wanted to stay authentic, and have real connections with people, real intimacy, and thought this would do the trick — even if the question was a bit invasive. (I would find it invasive — but nevertheless, Elizabeth would get to know me if she put this question to me, because I’d give her a what-for through my response, which would then open up to some authentic dialogue).
When I heard this question I saw the link to Airbnb, as “excited” is a word that hosts will know shows up in just about every email we get from Airbnb. We’re excited to be hosts, we’re excited to have guests, we’re excited to be part of Airbnb and drink the koolaid, and, hopefully, with all that koolaid, we’re still excited when the guests break our TV or violate our house rules.
That said, I have to admit that I tend to be an “excited” person myself. Yep, I’m not a Millennial — I’m not even Gen X — gosh I’m actually a Baby Boomer, a real oldie — but….I’m nearly always “excited” — and not because of corporate hype!. It’s related to my own style of creative living which began years ago — actually over half a century ago, at age 2, as I recall — when I first just started doing whatever the heck I wanted and ignoring all the social pressure to conform. I recall standing at age 2 in my backyard and having a couple other 2 -year olds peer at me and say “you’re different”. Yes, hon. And I still am. And it’s exciting.
All those attending Elizabeth’s talk were given a copy of her new book, Big Magic, where she explores the creative process and what supports it.
One of the most interesting things Gilbert said, was when she presented her idea that
“Ideas are a conscious force in the universe, spending time circling the world, looking for a human being to help them take form. It is one of the holiest, most mystical experiences you can have, to say yes to an idea.”
Gilbert views this as “magic”, and as she says in her book, she really means magic in a Harry Potter way. I find this personification (or spiritualization) of ideas quite fun and exciting, but for me this has more to do with my art and writing projects than my Airbnb hosting. That said, Airbnb hosting does give rise to a good number of anecdotes that can be used for creative storytelling! And one Airbnb host from Hollywood has started her own comedy mini-series on the theme! See the trailer for her show here .
I read Gilbert’s book Big Magic during my trip, and I found it quite inspiring and energizing. It seeks to break apart many of the misconceptions we have about the creative process, and thus make the creative journey available to more people, presenting it what it really is — our birthright, as well as our hardwiring. We’re all hardwired to create. We just need some help removing the obstacles to accessing this!
Next, I attended the talk about the revitalization of downtown Los Angeles. Downtown LA has been being revitalized for about 12 years now, since 2004, and while one of the speakers pointed out that for LA (as for San Francisco) “there is a massive housing shortage in LA”, the revitalization of downtown should not be viewed as “gentrification” because it’s not involving pushing people out. The residential SRO’s, the single room occupancy units where the low income residents of downtown can live, have been preserved — this in distinction to San Francisco, where the residential SRO’s have not been preserved, but have been lost to new development. Brigham, an Asian man from Utah, said that LA has the title of homeless capital of the nation, but he insisted that we need not give up on this issue and resign ourselves to the perennial nature of homelessness. He pointed out that in Taipei, in the city his parents are from, there are no homeless, and one can wander the streets at 3am and feel perfectly safe. As I reflected on this, I thought that elements of Asian culture probably mitigate against homelessness in a way that elements of American culture do not. For instance, the values of shame and honor play a much greater role in Asian culture than in American culture. And family bonds play a greater role in Asian culture as well.
At 11am, I went to listen to “JoeBot” talk about the new direction Airbnb is going — and this was one of the biggest media stories about the Open — Airbnb is going to offer “Experiences.” See one of the media stories about that here . What are “experiences”? They are basically any type of activity, workshop, or tour that a host wants to organize and invite guests to participate in. Guests can book an “experience” just like they would book accomodations. The idea of the experience is to help guests get to know the local area more intimately than a standard tourist could do — so Airbnb is in some sense imagining these experiences as the antithesis of standard, boring “package” tours. In fact when the first hints of the experience offering were first revealed, Airbnb’s advertisement was “Don’t “DO” Paris…LIVE in Paris!” ( see the Airbnb ad here )and was trying hard to recreate itself as a Superbrand that imagines travel in a whole new way, a way that it hopes will appeal to the Millennials and younger folks.
So, an “experience” might be…going mountain biking in Marin County. Taking a class in doing star photography at night. Learning how to brew your own beer. Learning how to do burlesque dancing. However, unlike accomodations listings, it would seem that in order to list an “experience” , one has to live in a certain place — only 50 cities presently offer experiences — and one has to get Airbnb to help create the ad. Each “experience” has its own “movie poster” type listing photo and comes with a “movie trailer” type video which seems to be made by an Airbnb photographer/videographer. Airbnb is calling this experience project “our largest and most ambitious project.” Those who dont’ live in one of the 50 cities that presently offer experiences, can apply to do an experience nonetheless, at this site . JoeBot says that hosts in cities which have enough applicants may be able to do experiences.
I am not yet sure what I think of Airbnb “Experiences” other than thinking that this is still another type of packaged experience. And something about real experience to me, is that it resists packaging. Experience is unpredictable and enjoyable experiences arise at times we might not have expected — they werent’ paid, scheduled events. Authentic experience seems to need imaginative space around it….for me, experience arises out of space. If I have empty space ….which often means, time to just do nothing….this gives birth to something. An idea, an adventure. It’s more difficult for an “experience” to arise when time is scheduled, programmed…packaged.
Also…I don’t know about you…but…my guests dont’ tend to come to my area with open schedules. They pretty much have their plans set before they arrive. And if they have open time, they tend to want to wander — and wandering and being spontaneous, doing something unplanned, — again, the open space in life often provides a better experience than engaging in a packaged experience.
JoeBot said, “Experiences are what people are collecting now (as opposed to material things) but it’s too hard for people to get those experiences.”
Why is this hard? Let’s go back to Elizabeth Gilbert’s talk, on Creative living. Wake up, open eyes, plug brain into head, disconnect robotic cultural programming, and engage imagination. And there you go…you’re on your way to having genuine experience.
I went for lunch at one of the recommended downtown spots, and enjoyed some views along the way. The architecture of the Open was probably much more fascinating to me than the talks themselves.
There was so much beauty in these old art deco hotels!
I hardly had time to explore them all.
As several hosts commented, even the bathrooms were stunning. We had not previously experienced going to a restroom solely to admire the architecture and the stunning detail — lights, tile, fixtures, mirrors — really amazing. When I went to the restroom in one of the event sites, perhaps it was the Palace Theatre, the first room I came to was a large oval lounge, as big as a ballroom. This was the restroom lounge! A whole ballroom of space just to sit and adjust your makeup or tighten your belt! Then, off the lounge was a huge mirrored room that looked like a hall of mirrors in an amusement park. There must have been two dozen mirrors in the room. Then from there, enter the restroom itself, which was also surprisingly gorgeous.
Out around town, there were other sights to see — there were some “Rent Responsibly” folks interviewing hosts —
There was Clifton’s, the “Cabinet of Curiosities” and host hangout spot.
While I was out and about at mid-day, it so happened that a button I was wearing got some attention by a couple folks. This button was designed by a host and handed out to a few friends, to give some voice opposing Airbnb’s “infants come for free” policy which has been on and then off, now seems on again.
While I was walking along the street, a woman next to me inquired about this button, and it turned out she was a reporter, and was interested in hearing more about things that hosts don’t feel so “excited” about with Airbnb. Well I thought she’d know some of those since she’s a host herself — and there are certainly no lack of complaints on the Airbnb Community Center, either! Later, I went to give “feedback” to Airbnb staff up on the 3rd floor of Clifton’s, and one of the staffpersons noticed my button too and I explained it and he photographed it.
So let me explain this again here: Airbnb has lately set up a drop down menu so that when guests go to book a place, they have to indicate how many infants and how many children they are bringing. But, under the improbable claim by Airbnb that this is giving hosts “more controls”!!, it is doing no such thing, since the dropdown menu tells the guests that “infants are not counted as guests.” Not!
Not only does this remove the control the host needs to be able to charge for that infant guest, but it does its best to set guests at battle with hosts when Airbnb is telling them one thing (all the while saying in their TOS, “Airbnb has no right to run the host’s listing…”) and host is saying another, namely, yes there IS a charge for that infant! Also, if the infant doesn’t count as a guest, a host who has a max of 2 guests could end up arguing with 2 adults who want to bring 3 infants, about just how many are in their party. Hint: the infants are not invisible, immaterial, disembodied beings. Yes, they are guests.
While on the subject of children, I mentioned to the Airbnb staff that it’s been in the news lately that Airbnb hosts have been sued for saying “no children” in their ad. They hadn’t heard this. I suggested they get right on the subject and find out. Doesn’t this seem important for Airbnb to know, particularly when for quite some time they’ve encouraged hosts to come right out and state in their ad that they dont’ accept children, all in violation of the Fair Housing Act? Get informed!
That afternoon, I attended “Universal Belonging”, in which Airbnb Chief of Legal Affairs officer Belinda Johnson interviewed Eric Holder. I was hoping to hear something interesting about the nondiscrimination policy, but Holder was there mainly to chat about his experience as US Attorney General.
One of the more interesting elements of this talk was a topic introduced by Johnica Reed Hawkins, who is a journalist who studies and writes about race and travel. She’s traveled to Cuba and written about race/travel issues there. She said that Airbnb appealed to her in large part because it offered a “democratization of travel”, and one thing she really likes is the idea that a “travelogue” or travel article, no longer need issue from a place of privilege. It’s now possible for minority voices and the historically non-privileged to tell their own stories of travel. Well, it’s not like people were ever prohibited from writing their own personal stories of travel, regardless their race or social status, and we do now live in the age of the blogger-travelogue — something that wasn’t available to the non-genteel classes in the 19th century. But I think she has a point that the culture is changing as far as what stories gain traction.
There were a few others who spoke, but none really spoke to Airbnb’s nondiscrimination policy, other than in nice sounding generalities such as Johnson’s statement, “We have more work to do to make sure every single person can belong.”
Everyone can belong? I thought that statement was fairly ironic. Because, at the very same time Belinda Johnson was trying to make sure every single person can belong, reporters had apparently interviewed Brian Chesky about how many hosts had refused to sign on to Airbnb’s new “Community Commitment” where they either formally signed onto the nondiscrimination policy, or would be booted off the site. When asked how many people refused to sign on, Brian said, “A lot.” Okay then Brian, there’s a clue that Airbnb is ensuring that every single person cannot belong! Many clearly are being explictly told they cannot belong, if they refuse being coerced to sign onto Airbnb’s new Community Commitment agreement. So it seems not quite true, this hype about everyone belonging. Rather, I’d say Airbnb is communicating that it will pick certain ones it wants to have belong, and saying the others can just get lost.
As a reply to the prevailing “politically correct”perspective on diversity, which is shallow because it’s often only skin deep, I’d like to offer my own view of diversity which I think is more complex and has more depth. In this view, diversity means, you respect people who have a different point of view. Where have we gotten the idea that diversity should be only about skin color or difference in sexuality or gender, and not about anything else??? I think it’s dishonest to say we celebrate diversity, while at the same time we boot out of the room anyone who disagrees with us. Also — isn’t this a great way to employ creativity and imagination? I mean, talk about exciting — this really excites me — the idea that we can be challenged by new ideas, and possibly grow as a result of the alchemy that results from our contact with them!!
Imagine things like — people who disagree can actually be in the same community, and it wont’ kill us!! It can make us richer, more complex — and we can grow through the challenges this tolerance and acceptance of diversity brings to us. Lovely! And this can bring the social and political healing we all need so much.
When this talk closed, and Johnson indicated that the conversation on this topic of the nondiscrimination policy would continue at a restaurant down the street, I went there, hoping I might run into one or more of the speakers and present them my concerns about how the means Airbnb may use to enforce the nondiscrimination policy could negatively impact hosts. However, there was no one there at the restaurant to speak to. Ha! Fooled again! This reminded me of the “disappearing customer service line” at Airbnb….the word is …that there is a customer service phone line at Airbnb. But…if you’re a new host especially….good luck finding it! It’s in hiding.
I also attended a talk on “New Host Tools for 2017” by Donna Boyer, and found it somewhat informative , but it was a short talk, only half an hour. She said that co-hosting is available for only a few cities now and more will be available for 2017. She said that messaging on the app has been improved, and that now you can search messages by keyword. Great! Also, saved responses are now available on the app, which you can use to answer frequently asked questions. That’s very useful…as up to now I’d have to tell guests that they need to wait until I get home and am at my computer, before I can send them certain info. You can also send photos via message — which can be helpful if for instance you want to show a photo of the flowerpot under which you’ve hidden your keys. Ii like that…have had to do just that at times! Calendar is redesigned to see dates available and blocked — and you should be able to accept a reservation alteration via the app.
After this day’s events, I decided to have an unpackaged experience, and walked 2.3 miles from downtown, along Wilshire Blvd to the Airbnb listing where I was staying in WestLake, a largely Hispanic neighborhood to the west of downtown. At the Corner of South Alvarado and Wilshire, I found many people had set up tables and there were selling some clothes and supplies in bulk quantities. Large bottles of Head and Shoulders shampoo, liquid handsoap, or gallon jugs of Tide were available here for sale off card tables on the street, as well as an assortment of tennis shoes and mens’ shirts. There was a whole card table economy running here! If I’d had more time and energy, I’d have loved to ask these folks doing these small businesses, some questions about their micro-economy here at the street corner.
I decided to “skip class” the next day and go sightseeing in LA instead of to more talks. But for those who are interested, these are the talks that were presented on the 2nd day:
Hospitality Moments of Truth
Building Empathy through Community
Expanding your mind through Travel
The Joy of Hosting
Optimizing your listing
Stategies for Entrepreneurs — Ashton Kutcher and others
The Power of Community — Host Connections around the world
Cultivating the Art of Taste and Style
Insights from World Travelers
Building Cross-Cultural connections
Q&A with the Founders
Local Business, Local Hospitality
Interior Design Tips
Host as Concierge
In the talk by Ashton Kutcher, a Code Pink protester ran on stage and began yelling, something about Airbnb listings in Palestine — but apparently it was hard to hear her. I wasn’t there but heard from others who were that Ashton spoke to her and attempted to speak reasonably with her, and ultimately she just screamed more about Palestine and then was escorted offstage. Read more about that incident here . See the video of the Ashton Kutcher talk, including the Code Pink protester, here .
Later, that evening I spoke to another host who I was staying with in my Airbnb in WestLake. She had attended a talk where one of the founders, perhaps it was Nate, or maybe even Brian, had been speaking about all that Airbnb was doing for refugees. Said this host in her charming Birmingham UK accent, “He ended the talk and the bloke was standing there with his arms spread wide like ‘e was Jesus Christ!”
I think she had an opportunity to glimpse something that many of us feel a little uneasy about — how Airbnb often seems to take itself so seriously, that it can feel like a cult or a religion. That’s the koolaid aspect, the excessive hoo-hah and rah-rah, the Tony Robbins Airbnb. Well I can’t deny that there’s a high that we can feel when many Airbnb hosts are all in one place. It definitely is fun. We understand each other, we support each other, we’ve shared stories with each other…and it’s a true community we have.
But…we dont’ need to turn Airbnb hosting into a religion to have that sense of comraderie and enjoyment of our small business. Many of us would simply appreciate a modest corporation that had a well-functioning website, which allowed us to do what we needed to do on it to advertise and obtain business. We would rather not continually find new “improvements” which interfere with our ability to do business — such as the most recent, where search results have a defacto setting to show only instant book listings! (This may have just been a very bad beta test…let’s hope so anyhow).
On Saturday, I visited Hollywood Boulevard, the Hollywood Wax Museum, Ripley’s Believe it or not Museum, and even the Museum of Death. If I had had more time, I could also have stopped in at the Guiness World Records Museum, and the Museum of Broken Relationships. That latter sounds like a good pilgrimage site for the recently broken up. But you may want to skip the Museum of Death! I was expecting something cockamamie and campy, but let me put it this way…the deformed animals in jars of formaldehyde were the “light” aspect of the museum. What was the “heavy” side, I dont’ want to even describe. I had to close my eyes and pass through rooms trying to shield my face from what was on display there. Suffice to say the place is a Goth Mecca pilgrimage site!
At the Wax Museum, I enjoyed the horror alley, which was indeed more plain old halloween like fun.
There was an interesting Mona Lisa painting at the wax museum! And at Ripley’s , it was fun to meet the world’s tallest man. He would stay seated until you went up beside him and then he’d stand up and you could compare your height to his. In this video I indicate my height (5 ft 7 inches) compared to his (8 ft 11 inches). He’s a full yard towering over me. World’s Tallest Man
I also visited Venice Beach with another host — we got there to enjoy the evening clouds and sunset, and walk along the boardwalk a bit.
There was unusual architecture and several murals along the boardwalk —
Interesting people —
The next day, after the Airbnb Open had ended, before leaving Los Angeles I went to see the Watts Towers, the famous folk art site in South Central LA, and from there, to what may be the polar opposite — to see a bit of the opulent homes in Beverly Hills.
The Watts Towers are a “folk art” or “outsider art”, created by Simon Rodia, an Italian immigrant, between 1921 and 1954. Simon felt within himself that “I’m going to do something, something big.” Then he followed this inner prompting, and out came the Watts Towers, over many years, created with found objects. Rodia’s beautiful and striking creation exemplifies the value of being courageous and dedicated enough to follow the promptings issuing from a deep place within.
The Watts Towers are sometimes compared to another work of folk art in California, the work known as Salvation Mountain, created by Leonard Knight, over by Slab City and the Salton Sea. Both are quite large, beautiful mosaic expressions made with found objects.
Beverly Hills privacy hedge:
I found it interesting that in Beverly Hills, there were no people out walking. The road were completely empty, except for luxury cars rushing here and there. No one walking, no one out in their yard. Many of the roads were quite beautiful, wide and lined with large trees, really perfect for walking. So I got out and walked and I was the only one doing this. A “see the stars’ homes” tourist bus passed me by and tourists stared out at me, craning their necks to see what movie star I might be. I thought I am disappointing them by not waving and fulfilling their dream of a real live movie star who waved at them from Beverly Drive.
As for my move star sightings…. I went on a couple truly random drives through some of the more “hidden” of the Beverly Hills routes. I saw the former homes of Lucille Ball, Rita Hayworth and Prince. (I wasn’t that impressed with any of them…I think we have nicer homes in the Berkeley hills in the East Bay — less ornate fluff and stuff, more original style) I may have passed by a couple real movie stars, but I’m not sufficiently immersed in pop culture to recognize them easily, and they wear sunglasses to avoid detection. As in one case where I was driving down a very narrow road looking for Bette Midler’s house, which was notated on one of the “Maps to the Stars Homes!” which I had bought on Hollywood Blvd. But, I think Bette changed the numbers somehow to avoid detection — apparently Anne Margaret did the same, as her street number was nowhere to be found either — and I ended up scooting along a very narrow street while a very attractive young man wearing sunglasses walked his dog along the street. Okay so there was ONE person out walking in Beverly Hills! I would not be able to say if he was a movie star or not. As I passed him by, he looked up at me with interest — was he wondering which movie star I was??? It’s an odd phenomenon of mutal movie star seeking that one gets caught up in, in Beverly Hills.
I also stopped in at a shop called “Wacko” in East Hollywood, which had a colorful display among its wacky goods. There I bought a gift for a friend, the “OCD hand rinse”. The directions on the back were that, after washing, one should place the cap back on the bottle, then check to make sure cap was fastened. After checking if cap was fastened, check again to make sure cap is fastened. You get the picture.
I stopped by the Scientology Church, on Hollywood Blvd, the world headquarters of the cult, where svelte ladies dressed in black (“they dress like airline stewardesses”, said a local who lived around the block) patrol the sidewalk to seek hapless victims to invite to their “free movie” or a “personality test”. I hadn’t realized that the Church of Scientology is really the Church of Science Fiction, until I talked to this local man who I happened to encounter on the sidewalk near the big blue church. He told me that they believe that an astral being named Xoltan will come and beam them up to other planets to live when they get sufficiently spiritually evolved. They dont’ talk about any of this stuff on their website — they just solicit you to come to their free movies, or do their personality tests.
After being solicited by the agents of astral travel, handed a “free movie” flyer by the mysterious ladies in black with the predatory eyes, I zipped off to Pasadena to visit another host friend, and stayed the night there. It occurred to me that Pasadena has what most of the rest of LA doesn’t have — earth. It’s right up there in your face, the mountains before you. In most of LA you can drive for miles and miles without feeling like you’re on the real, actual planet earth. It’s all paved over, built up. And barely a tree or blade of grass pokes through anywhere. But out in Pasadena, at least, there are streets full of trees, cute gingerbread homes, and the San Gabriel Mountains rising up in front of your face. You can’t miss noticing the earth is present here. Which is so important for someone like me with an earth-based spiritual path.
The funniest part of the trip occurred at this Pasadena visit: at dinner, my friend’s young son looked up at me shyly and said, “Can I ask you a question?”
Yes of course.
“Why do you have a man’s face and the long hair of a girl? Are you a girl or a boy?”
Oh kids are wonderful!!! I thought my god if only adults could be this honest and innocent (for there was no jibe in this question, no meanness or contempt) , we’d have fewer problems with discrimination. Everyone would just come out and say what they thought the other person looked like and ask why. I laughed, responding that I had a masculine spirit but that I always liked long hair and in fact I was “a girl.”
Actually on the way down to LA I’d had a similar experience with an adult, but she responded in the adult way. I was at the Coalinga-Avenal rest stop off highway 5, in California’s long Central Valley, and was just walking out of the women’s restroom, when a woman walked towards me to use the facilities. She took one look at me and stopped dead still, a look of shock on her face. I knew what she was thinking. She was wondering if she was heading into the men’s restroom by mistake. I find this amusing — do people really not know any gay folks?
The next morning I took off into these mountains and immediately began to feel much more at home than I had amidst the mega-city. I felt I could cut loose and breathe deeply again and be fully me. The earth always has this effect on me!
From the Los Angeles Crest Highway, I dropped down into the Lancaster Valley and enjoyed the desert sights there.
I stayed the night in a hotel in Mojave, CA — the humble “Desert Inn” just off the main drag, which was very quiet — my main concern. I hate hotel rooms where you just hear people in the next room over talking loudly to each other, or you hear their TV loud and clear in your room. No worries here. Everyone I met who was staying at this hotel — three other people, three men — said, when I asked them about their travels, that there were here because their vehicle broke down. So they were more sad and glum than the usual hotel guest which seemed to make for quiet nights.
The first two men said their transmission was shot and they wondered if they had enough to pay for a hotel room. I surmised that between them they don’t own a credit card and scooted away from them before I ended up being asked if I would please chip in for their room. The thought occurred to me that if they can’t afford a $50 a night hotel room then it’s not likely they’ll be able to replace their transmission, and in time the desert will collect another abandoned husk of a car, a nice target for desert plinkers.
Then I met a man pulling in on a motorcycle, who I greeted — but he too had a glum face and he also was broken down. He had sleeping bag and baggage attached to his motorcycle. He said, “I drove the last 8 miles on a flat tire. I hope I can get the tire fixed in town.” These men, their plans wrecked, made quiet hotelmates. In the morning, when I headed out at 8:30am, there was the motorcyclist, asking if I could give him a ride to the next town over, because there was no one in this whole town who could fix a flat tire. Unfortunately I wasn’t heading in the direction he needed to go.
I had tried to stay in an Airbnb n Mojave instead of a hotel, but there were none in town except for one listing by a “host” who didn’t quite get the concept — he was listing a vacant apartment with no furniture and no bed for $55 a night on Instant Book. The original name for this listing was, suitably, “Apartment for Rent” .
After I settled into the hotel room, I went over to the “Family Dollar Store” across the way to get a snack — when I emerged, I found a wraith floating around in the dark in front of the store. No, not a supernatural being — he was human, but he had wide, lost eyes, kind eyes really, and so he looked like a tall baby animal far from home. He stood, about 6 ft 3, a giant of a man, but something soft about him, an innocent face, and wrapped in a large blue blanket like a baby. He floated about a bit in front of the store, and I watched as someone, clearly a “local” greeted him as a friend and told him to “stay warm.” It was about 38 degrees out and lowering. I thought, what an unfortunate place to be a homeless panhandler. But perhaps he does have a home and simply panhandles late into the night.
The next day, I emerged late, relishing the warmth of the hotel room and enjoying the time to write. What I realized is that you don’t need a spiffy, creative perfect place to write or create. You can do just fine in a very modest, extremely basic hotel room, as long as you’re comfortable!
I visited Red Rock Canyon State Park, which had some spectacular sights.
Including “Window Rock”
I found that I wasn’t quite hip to the way to camp down in Southern California. I thought camping meant a tent and sleeping bag. But everyone else in the campground, with the exception of one other man about my age ( I guess those of us who were born in the 60’s and 70’s still recall tent camping) was camping here in an RV or camper van. Some of the thirty foot long RV’s were toting large trailer boxes full of god knows what extra campground necessities…flat screen TV, stereo, outdoor BBQ grill…well I did see some of the camping necessities later in the day, as they were driving around the campground. Several dirt bikes zipped about, as well as a bright yellow dune buggy. Until I put a stop to it by walking up to these folks in mid-zip and informing them that I was here to enjoy the quiet and not listen to off road vehicles zipping circles through the campground. Later, I found out that they weren’t even camping overnight, they just came to use the campground as a racetrack — very odd since the entire State Park is very heavily devoted to off road vehicles. Why not go out just about anywhere else to zip around? Why use the campground? Ironically, they have just one little short trail for hiking and the rest is all dirt roads for 4WD or ORV use.
It was a chill night camping out there — though daytime temps were in the 70’s, at night it was below freezing and when I woke I had to scrape ice off the car window.
I had to leave for home the next day, but it was time, because I was coming down with what would be a bad cold and so I needed to go home and plop into a real bed and rest.
En route home, to liven up the long drive and set myself some interesting stops along the way, I did a little geocaching, which is an outdoor treasure seeking game. People hide geocaches in various places — could be someplace interesting, could be someplace very plain. And then they post the GPS coordinates of the cache online. Then you look for the cache — a little plastic container with a logbook in it — and sign it, proving that you were there. Then you log your finds. There was one geocache called “Coming Soon” which was not too hard to find when you spotted the landmarks—
And that is just a little bit about my experience of Los Angeles, So Cal and the Airbnb Open in 2016!
You can hardly have missed the news — read nearly any story about Airbnb today and it is likely to contain a statement about how Airbnb is dealing with allegations of racism and discrimination. There have indeed been a few notable cases of overt discrimination on the Airbnb platform — yet, particularly given how very many guests are staying with hosts every day of the year, (hundreds of thousands) there have been few publicized cases of overt discrimination. There may of course be many cases which have not been publicized. Of those we have heard of, not all of these have not had to do with race. A couple incidents had to do with sexual orientation — This story and this one .And one incident involved a transgender guest, here . There has also been one instance of overt racial discrimination on the Airbnb site in the US, and apparently another in Scotland. Then, in addition to these cases of overt discrimination, there are a number of publicized allegations guests have made (there may be many more which have not been publicized), generally black guests, saying they felt discriminated against, because they were declined several times without explanation. In at least one case, a black guest asked to stay with a host using a picture of himself, and then when declined, reapplied using a “fake profile” with a photo of a white man, and was accepted. This black guest (Greg Selden) then filed a federal class action lawsuit against Airbnb alleging discrimination.
As well, there was a research study done by Harvard University researchers in January of 2016, which studied the relative success of those with “black sounding names” and “white sounding names” in obtaining Airbnb rentals. Please note that though this study did NOT actually study the effect of race on obtaining rentals, only the effect of user name, it is widely being quoted as a study about race and Airbnb rentals. It should be obvious that studying the effect of “black sounding names” is not the same as studying race — any more than we would consider a study using “white sounding names” like “Billy Bob” and “Peggy Sue” to be a study about whites. (Read more about this study and some of my observations on it, at the end of this blog in the “Addendum”, below)
At this point there have doubtless been hundreds of articles pointing a finger at Airbnb, (see the list below at the end of this blog ) casting blame and allegations of racism. Even though it has never been Airbnb itself, the company, which has been doing the alleged discriminating (since it isn’t Airbnb which accepts or declines guests) , but rather the hosts, some have even gone so far as to suggest that “Airbnb is known to be unfriendly to black people”.
A couple individuals even seized the opportunity created by the many allegations of racism thrown at Airbnb, to start up their own alternative short term rental platforms, which ostensibly will be more “inclusive” (presumably more inclusive of guests…not clear if they will be more inclusive of hosts…..) One of these sports the correct name…Innclusive. The other is called Noirbnb . At least one of these sites seems to have interest in pressuring hosts to accept all guests, while simultaneously treating hosts with distrust, by refusing to give the host the name or photo of the guest until after the guest books. (as stated in this article) Innclusive also stated in one interview that they would not allow a host to accept any guest for dates they declined another guest for. Hence they are punitive towards hosts for declining anyone, even when there are legitimate reasons for having to decline — eg the guest states that they intend not to follow your house rules. I imagine bad guests in particular — the rude, the disrespectful, those who have damaged others’ property — will be happy with Innclusive since it will pressure hosts to accept them. I suspect that such policies also will cause many hosts to feel excluded from participating in Innclusive.
Not wishing to miss out on the dogpile and yet another opportunity to scapegoat Airbnb, legislators have also seized the opportunity to throw their punches at Airbnb. In this article , two black members of Congress are “pressuring” Airbnb over alleged racism. Civil Rights Attorney Kristen Clarke makes suggestions to Airbnb about how they can combat racism in this New York Times op-ed .
Airbnb has responded to this intense pressure by hiring Laura Murphy from the ACLU (see also this NYT article ) and by hiring Eric Holder to help them craft a “world-class anti-discrimination statement”. They had already hired David King, the “Director of Diversity”, to promote diversity in their company. Fired up with their new mission, Airbnb issued a a blog about the discrimination issue and their commitment to ” doing everything we can to fight bias and discrimination.”
So– many of you are asking….”Isn’t this all a good thing? Isn’t it good to be against racism and discrimination? I don’t discriminate in my hosting….at least not on the basis of race, or sexual orientation….I may discriminate against the liars, and the disrespectful…those with bad reviews or who indicate they wont’ be able to follow my house rules, or who are “waving red flags” when they inquire…but not on the basis of race or any category. So what’s all this got to do with me?”
It’s got a lot to do with you, because Airbnb doesn’t seem content, as I’d think it should be, to simply address instances of overt discrimination on its platform. When Airbnb states in its blog that “I sincerely believe that this is the greatest challenge we face as a company”, you would do well to ask why it is a challenge to take action on very easily reported instances of overtly discriminatory statements, and realize, that it’s not. Taking action on such cases is no challenge — guest reports the incident, Airbnb investigates, and if there are overtly discriminatory comments in the message thread (which Airbnb can easily review) then the company can easily act. So why is this “the greatest challenge”? That question gives me concern and it should also give you concern. The concern is, that Airbnb apparently intends to do more than simply address overtly discriminatory statements which, at least in the USA, are already illegal to make in advertisements for housing or in communications with a prospective renter. [NOTE: See this explanation of how it is illegal to make a discriminatory statement in a housing ad. Nationally, it is illegal to make such statements on the basis of race, national origin, religion, sex, familial status, disability. Some states such as California also prohibit discriminatory statements on the basis of sexual orientation, or other categories. ] Just what Airbnb may or may not intend to do, and how it may take action that encroaches upon or threatens the freedoms hosts have to decide for ourselves whom we wish to invite into our own homes, is where our concern should be.
One of the things that, from my view, is important to understand about the discrimination issues , is that by making claims that they were “declined because of their race”, or declined based on their sexual orientation, or for any other such reason, guests are in essence implying that they are entitled to access to someone else’s private home. Indeed, in her New York Times op-ed on the issue, Civil Rights Attorney Kristen Clarke well illustrated the saying that if all you have is a hammer, everything looks like a nail — and made her access to other’s private homes into a Civil Rights issue, which it is not. The law recognizes as much, and the nation’s Fair Housing Act, as well as Title II of the Civil Rights Act of 1964, exempt owner-occupants of typical single family homes from discrimination laws. This means that US law states that it permits those who live in the same home where they rent out space, to discriminate on any basis. The exact exemptions vary from state to state, as indicated here , but in general the law is clear — and sensible — those seeking to rent to someone in the same home where they themselves live, are permitted to chose the kind of person they want to live with. And really, we should all be asking — as should Kristen and others who seem to be demanding access to other’s private homes — how else could it be? How well would it work to insist that a homeowner must take into their home, someone whom they dont’ want there? Would this work for either party, the host or guest? How will the guest feel, to be insisting on staying with someone who had indicated they would rather not have them there? Or with a host who, if silent on the matter, may radiate a discomfort in the guests’ presence? I want to suggest that anyone who insists that they have a right to someone else’s home, is not a “victim” of discrimination, but could be viewed as a bully.
Such awkward scenarios are no idle fantasy, since among the suggestions this Civil Rights Attorney makes for how Airbnb can “eliminate racism from its platform”, are the suggestions that it can withhold the guest’s identifying information (name and photo) from the host, so that the host can’t see who they are communicating with , and has to decide whether or not to accept the individual without seeing them! Another of the Civil Rights activist’s suggestions, is to make instant book mandatory — in other words, to completely remove the hosts’ ability to screen prospective guests.
There are signs that Airbnb is actually moving to test out mandatory instant book, potentially to force upon all hosts — many new hosts have had their accounts set up with mandatory instant book and they are unable to remove this feature. See forum post about this issue.
Kristen also urges Airbnb to investigate hosts who are “suspected” of discrimination, and presents an idea for a trap that Airbnb could set up to try to catch hosts in: “Airbnb should actively audit hosts who are suspected of discrimination.By having users whose only perceived difference is their race attempt to make reservations with the same hosts (much like in the Harvard study), the company can identify those who discriminate. ”
I hope it is clear that each one of these suggestions for how to “fix” an alleged problem which is alleged to be widespread, but for which we have as yet seen little evidence — involves some measure of curtailment of host’s freedoms to engage in their business — and would impose what many would view as inappropriate investigation, combined with (in the case of mandatory instant book) what could be seen as corporate expropriation of private property. Our homes belong to us — not to Airbnb. One thing that Kristen Clarke has quite wrong in her op-ed, is the idea that Airbnb is one big hotel chain — as if we the hosts are simply subsidiary hotels. To view things this way is certainly convenient for those demanding access to our homes, but again, simply the fact that your only tool is a hammer doesn’t make me a nail, and the fact that you are a Civil Rights Attorney doesn’t make my private home a place where you can pry my door off its hinges with Federal Civil Rights laws. Our homes are not hotels, we are notowned by Airbnb, and we are not subsidiaries thereof, or even independent contractors. Under the IRS tax law used by Airbnb , we are third party retailers, and our posting of our advertisements on Airbnb website is very similar, if not identical, to the way property owners post ads on Craigslist.
Quite apart from the legal issues involved in viewing host’s homes as part of a theoretical big Airbnb hotel chain, this perspective is nauseating to hosts who, quite naturally, find it appalling or chilling that anyone would insist on having access to their own home…where they live, where they have their possessions and valuables stored, their sentimental items, their personal and family history, their pets, their follies, their foibles and their whole personal life. If there is any place in the world where a human being feels that they have the right to be free, it is in their own home. This suggestion led one NYT commenter to make the following remark:
This article scares the bejesus out of me. To seriously suggest that the Federal government should be dictating to us whom we are required to have as guests in our own homes… Chilling…
Instant booking would make me leave Airbnb. This is my personal home where my husband and three children live. My paintings are on the wall. My grandmother’s china is in the cupboard. Our clothes are in the drawers. I need to know that I’m renting to a family that will be respectful of my home and my neighbors. This just isn’t the same as a hotel. I am deeply sympathetic to the issue of racial profiling. But Airbnb is much more nuanced than renting an anonymous hotel room and, in the end, the hosts have to feel safe and comfortable with their guests.
So what should be done about the problem of discrimination in Airbnb?
How much discrimination is there? We the general public dont’ really know…Airbnb will know more about this. In some sense, the actual number of cases of alleged discrimination on Airbnb is less relevant than what actions or policies are being suggested as a result of them. We can probably expect that the amount of discrimination and racism/heterosexism etc in Airbnb renting, is the same as it is in the world at large — and the same amount as occurs on Craigslist, VRBO, or any other property rental website.
A number of “anecdotal” stories of alleged discrimination have arisen, where guests are saying things like, “I can never get an Airbnb rental for the life of me” or “I get rejected by hosts most of the time”. Well even if we consider that the Harvard Study did actually measure the degree of race discrimination on the site, the difference between those with black sounding names and those with white sounding names, was no more than 16%. It was not 50% or 100%. Which means, that for those who are claiming “I can’t get an Airbnb for the life of me”, there is very likely something other than race which is keeping them from getting accepted.
It happens to many guests or prospective renters, regardless of their race, sexual orientation, age, etc that they face a lot of declines/rejections before they are accepted. This was referred to on the comments section of the Op-Ed article by Kristen Clarke. People who do not have experience renting out a room in their home may not understand much about the business, but — particularly if one is offering a place that is inexpensive and conveniently located, it’s common both to get quite a number of interested parties, as well as a number of inquiries that are clearly not a good fit. Prospective renters can be easily offended if they are not given a legitimate sounding reason for a rejection — I recall one Craigslist inquirer who implored me to tell him what he was doing wrong, as apparently he wasn’t hearing back from anyone he contacted — but need to realize that those offering accomodations dont’ want to get into arguments. Also, particularly in a litigious nation like the USA where people can literally make a living filing lawsuits — homeowners are wary of being tricked into saying something that could be twisted to use to try to accuse them of discrimination on some basis.
I believe that in many cases guests are not presenting themselves as well as they could to have success in finding a place. On the NYT Op-Ed there were also several comments by persons who said they were black and never had a difficult time finding an Airbnb. If one looks at the photos that some guests are choosing to use to present themselves, one may see, in some instances, that the photos could be better. Just as hosts have to learn to present themselves professionally, to make a good impression on guests, guests also need to learn how to present themselves….and they are at the disadvantage that unlike hosts who have a community to learn hosting skills, they have no community to learn these things.
What if guests have done all they can to improve their presentation, and are still getting declined without explanation?
Another skill guests need to learn, is similar to what hosts have to learn when they learn to screen guests. Just like hosts are looking at guests with the goal of selecting those who would fit in their home and with what they offer, guests need to learn how to appropriately select hosts and listings whom they think would be a good match for them. One thing I do when I look for a place to stay, is look for someone whose home is decorated either something like mine, or in a way I could imagine redecorating…..someone who has similar tastes in interior decoration, I reason, may have some similar soul qualities…besides which, their home looks like a place where I’d feel comfortable. If someone wanted to set out to “prove” that Airbnb was racist , or that there were “racist” hosts out there, or that as a black person one faced a horrible world of hateful home sharers, there would probably be no easier way to “prove” this than to select the hosts and listings that were the inappropriate matches for oneself, and then ask (or better yet, demand!) to stay there. I’m not suggesting all guests who complain about not getting accepted have done this…but to make the point that this is possible to do.
I’ve just been to Morroco and Tokyo, Paris and Cancun, staying at $700 a night hotels…now I’m coming to your $45 a nite thrift shop shack …get ready for my review!
For instance — if you’re a high fashion guest, jet-setter, sporting pearls, make-up, elaborate hair style, designer clothes, and look like you would fit well in one of the most expensive of five-star hotels, your inquiry to stay at an inexpensive, worn-out little old neighborhood home with thrift-shop character, and a host who is dowdily dressed and offbeat, might strike her as inexplicable. She might feel she was being set-up for what among hosts is known as a “revenge review”…namely… the guest who expects the Ritz Carleton in Paris or Manhattan at the price of a Motel 6 off the freeway in Scranton…and rates the host down viciously for not providing what she never said she would provide. Particularly given the frequency at which guests book places to stay without even reading the descriptions hosts provide (so that we often hear stories of a guest who is allergic to cats, arriving at a home with a host who has cats, and demanding “why didn’t you tell me”, when in fact the host mentioned the cats 2-3 times in their listing), hosts are naturally looking not only for someone who says that they want to stay with them, but who seems they would fit.
I bring this up because, given the investment that some individuals have in “proving” that there is “a lot of racism out there” , it stands to reason that at least some such individuals would either focus on places where they are not likely to fit well, or provoke situations, which they can then use to support their own agenda. In fact, there was something bearing some resemblance to this recently happening in Chicago, when a number of Airbnb hosts began to recieve “inquiries” from several black individuals, who presented in a truly unacceptable and threatening way, somewhat as if they were collectively playing a practical joke on hosts. The problem being, that when white or non-black people feel that they are being intentionally set up to look like racists, and particularly if they feel that their actions are being overseen by a corporation which condemns racism and perceives it as its “greatest challenge” to root this out…this joke isn’t funny.
Particularly given the heavy social opprobrium that is connected with the allegation “racist”, and the very serious consequences that individuals can face for racist/discriminatory behavior, such as loss of status, community respect, loss of job, even loss of career, I think it is very important not to make accusations about racism without solid evidence. Since we can never know why a particular host declined someone, unless they say so explicitly, no one should be accusing an Airbnb host of “racism” or any other type of discrimination, merely because they were declined — even if they were declined with a black photo and accepted with a white one.
As well, it bears pointing out that we have two cultural trends in this nation which influence this issue: first, we have Identity Politics, which is oriented towards viewing people through superficial forms of “identity” such as skin color or sexuality, and towards valuing victimhood. Second, we have in this nation, an obsession with discrimination and racism in particular — it’s worth noting that although there were slightly more publicized instances of overt discrimination in Airbnb against gays and transgender individuals than against black individuals (though we have no idea what instances exist that have not been publicized) , we are seeing a large amount of articles in the media about “racism on Airbnb” and very little about homophobia or transphobia in Airbnb.
There are also people very highly oriented to using the term “racist”, and dismissing people as “racist”, and in our culture, this dismissal tends to be rather effective. Once maligned as “racist”, (when immersed in a culture which in many cases has more empathy for robbers and swindlers than racists), I challenge anyone to find a means to dig their way out from under this accusation. (I think Airbnb is at this moment strenuously trying.)
So again…what to do if an Airbnb guest has done all they could to have a good presentation, and is inquiring at listings and with hosts with whom they feel some connection or feels they were declined solely because of their race? In a situation of covert (as opposed to overt ) discrimination where the host simply declines the guest, but gives no reason for the decline.
I want to present an idea about this that will seem remarkable to many, because they have never heard this before. Particularly, as I say, in the context we have in this nation, where race and racism and discrimination are very important topics to many we see articles about these topics in the media almost daily, and we see new efforts by corporations to do sensitivity training, we read about the value of diversity, we see cities and corporations encouraging diversity, and trying to uproot discrimination wherever it rears its ugly head.
So here is my revolutionary idea about what we can do about covert discrimination on Airbnb: absolutely nothing. We can, and in fact, probably should do nothing about covert discrimination on the Airbnb platform — meaning, situations where hosts are declining guests for discriminatory reasons, but not stating this overtly.
Well, almostnothing…a fellow host recently had a good idea….which she shared with me…..I think Airbnb could clarify, that “Airbnb listings are the properties of private individuals who have sole discretion about whom to invite into their private homes.” Such a statement would help clarify, to those who are pointing fingers and scapegoating Airbnb, that as a third party it is not and cannot be responsible for the choices of its hosts…who are not running hotels, but offering space in their homes. Instead of accepting the accusations of racism/discrimination as a challenge, a tech problem to figure out how to solve, and rising up to meet this challenge with world-class consultation and technology, in my view Airbnb would have done much better to clarify that hosts, not Airbnb, are accepting guests, and hosts have freedom, and they aren’t obligated to accept anyone.
The principle I am employing in this statement that it would be better for Airbnb not to take action to try to address covert discrimination, discrimination in decision making, is that you, as a random person in this world, have no right to access my private home. You have no Civil Rights to access my home, and you have no Airbnb guest rights to access my home, and in fact, you have no rights at all in my home — except in the instance when I take the active step of actively welcoming you into my private home by accepting your request to stay here. Thus, you have only the rights which I, in my position as sole owner of my private home, my home which is in fact a home and not a hotel(simply using a home for short term rentals does not render it, ipso facto, into a hotel), choose to bestow you with. If I allow you to smoke in my home, you can smoke — if I dont’ allow this you may not. If I allow you to bring friends into my home, you may do so — if I say you may not bring others into my home, you may not. I would like to welcome many guests into my home — I enjoy being a host and having people stay here, and in fact, I accept almost all comers and hate to turn anyone down because I hate the thought that I might hurt someone’s feelings, and am so honored when someone wants to stay at my house.
But when they come, guests will notice, that my house doesn’t look like the Hilton down the street, or the Marriott downtown, or the Motel 6 off the freeway. My home is unlike a hotel, because it isn’t a hotel — I live in it and it has my things in it. My belongings are in my home — my elementary school finger paintings, my comic book collection, my antique furniture, and my pet birds. I dont’ want just anyone here — but I do invite most who ask to come.
But what if there really is a pattern of discrimination that can be discerned, and black guests or gay guests really do have a hard time finding a place to stay? Is it fair that they should be kept out of what is coming to be quite a large segment of public accomodations?
These questions lead to other questions — “If someone is declined by a particular host, would it be right to forcethat host to accept that person?” because in essence this is what we are saying when we express concern about the “fairness” of someone experiencing numerous declines. We are saying that someone, or perhaps everyone, who didn’t want that guest in their home, should have to accept that person in their home. And isn’t this a form of bullying?
If a hypothetical lesbian guest named Monika, who traveled often, felt frustrated that she was generally declined by 5 out of 6 hosts she inquired with — suppose that those 5 out of 6 hosts’ listings were no longer available — would that improve Monika’s situation in seeking a place to stay? My argument is that it would not, and that having more hosts & more listings — even hosts which do not accept all comers, or who decline Monika for whatever reason — can only help rather than hinder in availing someone of a place to stay.
As well, we should realize that when a person is declined a stay in someone’s home, in a situation where there is no chance of that person really being accepted, then we have to ask…what is the damage done? The damage is not that they didn’t get a place to stay — because it wouldn’t have worked out for them to stay in a home where they weren’t wanted or the host thought they wouldn’t fit. That is not an option. So the only “damage” if we can call it that, is that their feelings are hurt. And if we are so very concerned about people feeling hurt when they aren’t invited into a person’s private home, then what if that person actually has to face some serious challenges in their life…how will they cope? I am concerned that our laws and policies are potentially creating weak people who can’t cope with everyday experience. As one commenter put it —
If I can’t say “I don’t like the look of this person, I don’t want him in my house with me, my wife, and my kids” then I have basically no freedom of association. If I can’t say “I’m looking to rent out a room, if anyone’s interested” on the internet, then I have basically no freedom of speech. And if anti-discrimination laws are designed to prevent hurt feelings, then we live in an absurd, emotionally immature, and unsustainable society.
I want to volunteer myself as a person who is part of a minority group, who does not take offense at being “discriminated against” in private housing. I am a gay person, and I want to offer, as an example for other gay people, another way to respond when someone declines my request to stay in their private home. Instead of calling up the media and filing a complaint with Airbnb about being declined, instead of going on talk shows and radio programs to talk about how it felt to be declined, or starting a twitter post for #AirbnbWhileLesbian, here is what I would do if I were declined: I would look for another place to stay. Sound simple? I thought so too. As a gay person I support the right of any individual to refuse to accept me as an Airbnb guest on the basis that I am gay and they don’t want gay people in their home. I would find this disappointing, and consider them small minded and probably not very creative or whimsical, but I would realize two important things: their limitation was their problem, not mine. And their home is theirs, not mine.
It’s also a mischaracterization of the claims about discrimination relating to Airbnb hosts’ homes to speak of them as “public accomodations.” Private homes are not public accomodations — see this forum post on this issue — this is something that seems to be misunderstood by many of those who are demanding access to other’s houses. While a case can definitely be made for ensuring that blacks and gays/lesbians any other category of people are not discriminated against in seeking long term permanent housing for themselves, private stand-alone apartments, it’s my view that anti-discrimination laws are inappropriate for private homes, and should notbe applied to private homes, since property owners must retain the ability and the right to live comfortably in their own homes.
It would be disrespectful to propose that people should be forced to live with someone they dont’ like, or are uncomfortable with, in their own homes. Rather, their own home is their last refuge of freedom, in a world where they may be uncomfortable most anywhere else. I know this as a woman, since women often dont’ feel quite so safe out there in the world at large. For women, I contend, it is particularly important that we feel safe in our own homes. And that we are free there. If we are not free in our own homes, where are we free?
Freedom is to a great extent correlated to a minimally intrusive government, which is why people with a libertarian bent tend to appreciate smaller governments and smaller books of rules. Although I don’t oppose all anti-discrimination laws, it is actually typical of Libertarians to oppose anti-discrimination laws in the private sector — as is discussed in this article by David Bernstein. One of the concerns that many Libertarians have about discrimination policies, is how they can proliferate, as he explained here:
The proliferation of antidiscrimination laws explains why libertarians are loath to concede the principle that the government may ban private sector discrimination. There is no natural limit to the scope of antidiscrimination laws, because the concept of antidiscrimination is almost infinitely malleable. Almost any economic behavior, and much other behavior, can be defined as discrimination. Is a school admitting students based on SAT scores? That is discrimination against individuals (or groups) who don’t do well on standardized tests! Is a store charging more for an item than some people can afford? That is discrimination against the poor! Is an employer hiring only the best qualified candidates? That is discrimination against everyone else!
This idea of the malleability and proliferation of anti-discrimination laws is exemplified by the a new category included in such laws: transgender status. Some are now arguing that to hold a philosophical viewpoint in which you dont’ agree that someone can literally “change gender”, is ipso facto discriminatory on its face — failing to use the right pronoun or gender term for a given individual could in some instances cost a person their job. And more…there has been a proposal in Canada to make it a CRIME to fail to use “genderless” pronouns when referring to someone who will not accept being called either “him” or “her” but prefers the genderless “they”. I bring this up because like David Bernstein I see a slippery slope from anti-discrimination policies to a totalitarian forcing of philosophical and political views upon others.
Discrimination laws cover things like race, national origin, sex, religion. …but there are other groups lining up, eager to be covered by anti-discrimination laws. .There are now, for instance, people who generously tip the scales, who are pining for “fat discrimination” to be added into the list of categories of persons one may not discriminate against. See this recent article about such a fat activist. I think it suffices to say that many Airbnb hosts would have a care for their furniture if discovering that, through an Airbnb tech experiment or new policy to prohibit discrimination, they were not permitted to know until their guest rang their doorbell that she weighed 450 pounds.
The forcing of any kind of anti-discrimination policy upon a private home or a private homeowner, could be viewed an expression of contempt for the freedom of that private property owner, and an expression of disregard for their need to be able to be comfortable in perhaps the only place that they have for this in the world.
Some argue that since it is a fact that there are groups of minorities who have experienced discrimination, there is no other way to provide redress to this, and promote equality, than by forms of affirmative action or anti-discrimination policies. I won’t argue that it’s of no value to pursue equality of access or opportunity, as it certainly is. Yet regardless the sufferings or oppressions that any particular person or group of people has experienced in their life or in history, many will feel that their private property is not available to either the government, or to any private corporation, to make amends to solve such issues. Governments or private corporations wishing to help redress historical or socially systemic wrongs, may offer their own private property for that purpose, but it would not be right to expropriate other’s private property for that use.
As a thought experiment….consider what would happen if the government (or a private corporation!) wished to solve the (ever-increasing!) problem of homelessness, by forcing private homeowners to take in and house a homeless individual, against the homeowner’s wishes. An argument could be made that it would be far less of a burden for a homeowner to house just one homeless person, than for that person to have to live on the sidewalk. This argument is not as far-fetched as it may seem, since the various rent control laws which exist do to some extent accomplish the same end of forcing private property owners to provide charity to others, against their wishes.
Another consideration is as regards the implications of a global cultural imposition of anti-discrimination laws of an American corporation. It’s one thing to set up anti-discrimination laws in a nation which is already very familiar with this concept. It’s quite a different thing to expect to apply those laws to other nations and cultures which may have very different values. To illustrate this point, let me tell a story.
When I was young, when I was young and lesbian, a very free and freespirited young lesbian I was. I was an activist, an organizer of other gay activists, we sometimes had fun going on an outing to a suburban shopping mall in a very “straight” area and being very blatantly “gay” there…in all kinds of “drag”. It was fun when I was young to be “in your face” in public places sometimes… especially since in the 1970’s and early 1980’s gays were very narrowly known and it was pretty widely thought that gays were freaks, perverts. The response of many, when we talked of gay marriage, was to exclaim , “what next, will people want to marry cows or horses or sheep? ”
Fast forward to 35 years later….it’s not a thing to do for gay people to go in drag to suburban shopping malls any more— instead of getting a rise out of being “in your face” to homophobes, they would be viewed, particularly by the young teens, as delightfully providing everyone free entertainment.
So what to do?!?! The young folks say …we are bored and must know!! I know! We’ve heard that Airbnb is passing an anti-discrimination policy! Great…this means, that those nasty Christian fundamentalist homophobes, can’t turn down gays anymore! So I have an idea, let’s deluge a bunch of random people in a ho hum southern town with inquiries from random young urban gays (our Airbnb profiles loudly proclaiming that we are QUEEEER) wanting, inexplicably, to stay with a quiet heterosexual couple/family in a southern town far from anyplace that could possibly interest us. We can collect up a bunch of declines, and then publicize it and force them all off Airbnb! Or….
And if this technique is effective in the South, imagine how effective it would be in getting hosts banned when deployed in Saudi Arabia or Russia, — in the latter it is a crime to “propogandize” about homosexuality to minors, or engage displays of “perverted” affection.
And in Saudi Arabia…well…if your goal is to really push the agenda there…you just might not ever return home… regardless how welcoming your host is. Your host can’t control their nation’s culture and its values. And in some nations, they could put their own safety in their community at risk if they are perceived as supporting or encouraging what there are viewed as unacceptable American/Western values. As well, some nations have laws which on their face conflict with Western anti-discrimimation policies. As I understand it, in Saudi Arabia it’s prohibited by law for a woman to give shelter to a single man who is not a relative of hers. Perhaps that is why in the only listing I could find in all of Saudi Arabia where the host is female, states that she will accept single women and couples. So what would she do if Airbnb forced her to abide by an anti-discrimination policy that prohibited discrimination against guests on the basis of sex/gender, when her nation requires that she discriminate on the basis of gender?
As clear as it is that some places in the world have challenges ahead in the area of human rights and civil rights, I don’t think that the way to address this is by a campaign of American social engineering transplanted through ordinary person’s guest – homes. I think this would be misguided. If a company is going to have a global anti-discrimination policy, but not apply it in places where it’s inconvenient to do so…that would seem hypocritical, and pointless as a global policy. Recall too — the experience of being declined by several Airbnb hosts that prompted Kristen Clarke to write her Op-Ed was one she had in Argentina…yet she quoted American Civil Rights laws…as if she intended to impose those on a foreign nation. I think we should avoid American politically correct hubris and realize that the pace of change of human cultures and values is not always our perogative to rush.
But, you may argue — “even if I agree that people should be free, in their own homes, to make their own choices about whom to invite there, can’t something be done by Airbnb merely to convey its own values, values which it expects hosts to uphold, values of not discriminating…and, geez, do we really want racists on the Airbnb platform??? Are you saying that’s okay??!”
Though one could try, with intrusive and liberty-curtailing techniques to “root out discrimination” in a particular activity, it is not possible to keep “racists” off Airbnb, or off a plane, or out of your neighborhood or the local bar. Because, whatever being a racist is , it has to do with the contents of one’s mind and heart…and Airbnb with all its tech expertise, lacks a way to do thought screening to vet hosts. They haven’t yet figured out a tech geek way to peer into the most private thoughts one thinks when alone and find the thought crimes there.
When it comes to changing people’s hearts and minds, and opening them up –if that is our goal (and I think always a worthy one — in fact, the most worthy goal I believe any human being can have) — we can help open up people’s minds and hearts in many ways….but rules and policies, investigations, efforts to “root out” certain folks who have different values/philosophies, or who dont’ accept a guest, aren’t among those. For a corporation to state a set of values that they hope hosts would share and incorporate would be reasonable, but in my opinion there should be no “force” applied to hosts to accept those values.
Airbnb wishes that hosts would be “welcoming” — and “belonging” is its trademark, its brand. “Inclusive” is a term very similar to “welcoming”, and most hosts want to be welcoming. That is why we are hosts! We love to be welcoming people, including others and helping them feel cared for and that they “belong.” Even so, there is a big difference between the host themselves making the postive move to “include” a guest in their home, or welcome them, versus that host feeling pressured or forced to be “welcoming” to that guest. The end may be exactly the same — whether a host freely welcomes a guest or feels forced to take someone in — the guest is still taken in. But I contend that the difference in lack of liberty is crucial. A welcome doesn’t mean anything if it isn’t freely offered, if it isn’t genuine. Since the Airbnb discrimination/racism issues began to make the news, I have heard hosts express fear that they now will have to worry about declining a black or gay guest, out of fear that if they dont’ accept the person they might be perceived as discriminating. No one should have to have this fear hanging over their head — worried about being spied on as they run their private business.
As well, there is something about not having a right to insist on staying at someone’s home, but rather being dependent upon being accepted by the host, that I think makes guests more appreciative and grateful when they are in fact accepted — and this can bode well for harmony in their stay there. Many Airbnb hosts, having heard about the allegations of racism and discrimination against Airbnb, have actually been moved in a spirit of kindness and generosity to extend a “special welcome” to those guests who they feel might not be getting the full message of welcome. Imagine one of those hosts extending such a “special welcome” to a guest, — and how taken aback that host would feel to open their front door and find that guest standing at the door with a hammer in her hand, ready to break the door down if she hadn’t been welcomed in. (I speak metaphorically and figuratively — referring back to Kristen Clarke with her “hammer” of Federal Civil Rights Laws) A grateful attitude rather than an entitled one in the guest really helps the whole stay be more comfortable for all involved.
Welcome me in or I break your door down: your choice.
As well, there have been many, many stories of serious problems that hosts have had with guests — too many to count — running the gamut from guests who refused to follow house rules, or were disrespectful to hosts, to those guests who threatened or even physically attacked hosts, or vandalized, damaged or stole their property, sometimes to the tune of many thousands of dollars in loss. A few of these stories are documented here . As much as we would like to be compassionate and welcoming to many people, and extend a genuine sense of “belonging” to as many as we can, it would be facile to deny the real risks that hosts face, and — as could occur if Airbnb made instant book a mandatory feature for all hosts — not only disrespectful but dangerously arrogant and neglectful to deny hosts the opportunity to protect their own homes. And the best way to allow hosts to protect their homes, is to guard their freedom to be the sole arbiters of who will have entry there.
To summarize —
I believe that, in considering issues of discrimination, Airbnb should act on instances of overt discrimination, as laid out for instance in the Fair Housing Act in US law, here: https://www.craigslist.org/about/FHA. As for the rest — the private decisions hosts are making about whom to invite into their homes — this should be off-limits to government or corporate policing and investigation. Airbnb and all of us should respect that a person’s home is their sanctuary, and that is perhaps the only place in the world where they are totally free to be themselves. Hosts should not be obligated to accept any particular guest or type of guest. Many women, for instance, feel safer in accepting only female guests, and that ought to be their perogative. Some hosts are busy and accept most all comers, others do hosting quite part-time and are very selective in who they take in. People who take any guests at all can only be advantageous for Airbnb and for guests, availing all of more options of where to stay. There are so many wonderful places to stay now, and so many different kinds of hosts, I feel confident that every sincere person who looks for a place to stay will find a home to be welcomed into, where they too can feel “belonging.”
Do you have an opinion on discrimination and Airbnb?
Airbnb has indicated in its blog on the issue that it would like to hear from hosts. So I encourage everyone who would like to be heard about this to contact them at the email they have given for this purpose:
Taking a look at some of the complaints that have arisen in the media lately, that there is racism on the Airbnb platform. Here are some of the articles that have been published on this issue — one need not read all of these (the first link is to the Harvard study that many other articles refer to) but I want to list them here to show how very much attention this issue has been getting in the media.
The first link takes us to a Harvard University study that intended to research the effect of race on obtaining accomodations on Airbnb. I say “intended” because, quite surprisingly, the Harvard study did not actually study the results for black guests vs white guests in obtaining accomodations, but rather, they studied the difference in results for those with “black sounding names” versus those with “white sounding names.” (For the purposes of the study, no photos were used for these “fake” guests). I was shocked that a university as prestigious as Harvard, would produce such a flawed study. Because to study the results obtained for those with black sounding names, is not to find results for black individuals in general!! Individuals with “black sounding names” are a subset of black individuals, and “black sounding names” may produce connotations and reactions that are not identical to the reactions had towards black individuals in general.
There are two significant problems in equating “black sounding names” with black people as a whole. One is that stereotypical “black” names tend to be perceived as an indicator of someone from a lower socioeconomic class than those with “standard” names (I would not call them “white” names). Secondly, those with “black sounding names” may be perceived as being black individuals who are either more militant or more political about their black identity — so that in addition to being an indicator of race, their name is now potentially also an indicator of a political stance. Thus, the use of “black sounding names” introduces 3 variables, at least, into the study — not only race, but now also lower socioeconomic class, and perceived militancy/political stance on one’s racial identity. A very basic tenet of scientific studies is the need to reduce the number of variables in a study, in order for the outcome to be meaningful. WHen you are studying 3 different variables you cannot find a result which gives you results about only one of those variables. So the Harvard study in my opinion is seriously flawed.
Hence, the study that was purportedly about black individuals, may actually have produced results which provided more information about the effect of one’s perceived socioeconomic status on Airbnb renting. One could well ask, if the “fake” white renters had been given such “white sounding names” that also suggested a lower socioeconomic class, such as Bubba, Billy Bob, Betty JoLean, Peggy Sue or Mary Sue, would they have faced similar levels of discrimination?
Even with these 3 variables involved, the fake renters with “black sounding names” were accepted 42% of the time by hosts, compared to those with “white sounding names” being accepted 50% of the time. So the difference in acceptance, relative to the base acceptance rate, was 16% less acceptance for the “black sounding named” guests. When we consider that 3 variables were involved, and that hosts could have been reacting to any of these, it is reasonable to think that the percentage rate would have been lower if the study had in fact measured acceptance rate relative to black individuals only. It is not surprising to find somewhat of a lower acceptance rate for black individuals compared to white ones given that racism does exist in our society.
There were some interesting results in the study — surprisingly, both black and white hosts were found to “discriminate” against black guests. In fact the most “discriminatory” hosts were black males, and those they most discriminated against were other black males. These hosts accepted white males (fake renters with “White sounding names”) 24% more often (64% of the time) than they accepted black males (fake male renters with black sounding names )(40% of the time) . (See Table 4 on page 30 of the Harvard STudy ) By contrast, black females were the “least” discriminatory, and actually declined other perceived black females less often than any other type of guest. Males with black sounding names were more often declined than any other type of guest, and females with “white sounding names” were most often accepted. Intriguingly, the study showed that the type of host who was most discriminatory was also most discriminated against…and that black males having less trust of other black males was a highlight of the study.
In addition to the Harvard Study (which both created “fake” profiles and sent out “fake” inquiries — something which users are actually not permitted to do on the Airbnb system), other Airbnb users have given anecdotal reports of their experiences as black guests trying to get a reservation on Airbnb. Several black users report being declined many times. One woman named Quirtina Crittenden started a Twitter account called #AirbnbWhileBlack to write about this. One man named Greg Selden did his own “experiment” and sent out an inquiry to a white male host, was declined, and then created two other “fake” profiles using photos of white men, sent those, and was accepted for both of those cases. He concluded that the host was a cowardly bigot and that “racism happened.”
The problem with the individual anecdotal reports, is that one can never know exactly why one was declined by a host. When I looked at the photo of Quirtina Crittenden, I immediately saw a reason I would tend to decline her, and it was not her race. She looked like a “glamorous” type of individual, a fashion-conscious type of woman, and my experience as a host has been negative with such women, who I have realized do not fit well into what I offer. The most negative and even viscious reviews/ratings I have ever received, have been from such women. I have learned not to make that mistake again. I prefer dowdily dressed middle aged men and women, or serious and scholarly young people, or those more interested in what is inside a person than the clothes on the outside. I tend to be wary of fashion. I doubt this is something Quirtina would think about when she received a decline from me.
As well, It does not “prove” anything if Greg was declined with his own photo, and then found that the two white male profiles were accepted — there are potentially any number of reasons why this could have happened. Looking at the photos that Greg used on the 3 profiles, the one on his own profile is a photo taken from a closer distance than the other two. Hosts may respond viscerally to the perceived proximity of a guest in the photo — one that appears very close may appear more confident, more interested in engagement with the viewer/host, but also perhaps more threatening or more “in one’s space.” A guest who takes a position further away may appear less confident or less interested in engagement with the host, but also suggests someone who may be more interested in their own space and privacy and more of an introvert. Then too, in the photo of Greg, he is not smiling, and hosts tend to react more positively to a guest who is smiling, as this can help build trust.
There are any number of personal reasons why a host may react more negatively to one photo than another — perhaps one reminds him of a colleague that he was in conflict with recently, or a relative or neighbor who he doesn’t like, or someone who was rude to him at the grocery store or in the parking lot, or his “ex” who he is not fond to see again. PErhaps a host responds positively to another photo because the individual looks like his father, brother or son, or like a friend, or represents a favored self-image.
The least “scientific” and most inconclusive of reports, are those from black guests who state things such as , ” I get declined all the time” or “I can’t rent an Airbnb for the life of me….I gave up and got a hotel room.” As frustrating as this sounds, it’s really hard to tell what was going on there that caused these declines. What kind of listings were these guests inquiring at? Do the guests present themselves well? Do they use professional photos? Do they say enough about themselves when they inquire, or are they presenting so little information that the host doesn’t feel comfortable renting to them? Were they inquiring at listings with hosts with whom they shared any interests? WEre they inquiring at listings with hosts of a similar age or lifestyle? Were they inquiring with hosts who had full-time offerings, or who only rented part-time? I have heard of some hosts who are not interested in renting very often, maybe only two weekends a month, and they take very few comers. One host wrote that he declined 90% of those who inquired to stay with him. Some hosts are very picky about who they take, and may even cater to a relatively narrow group of guests, such as families with young children. (Some hosts worry about guests having parties, and reason that a family with young children is much less likely to have wild loud parties).
I think it’s important that people not accuse hosts of being racist for declining them, when they simply cannot know other’s motivations. It is irreponsible, and unethical, to hurl such accusations at people without any solid evidence. Even if it could be proved that a host declined a guest based solely on race in one instance,that does not mean that they will make a similar decision every time — because people are complex.
I think it’s also important that guests not view any potential race-based discrimination that occurs with Airbnb hosts, as a responsibility of Airbnb. Airbnb is simply the bulletin board where millions of entrepreneurs list their offerings. The rules about discrimination which apply to these advertisements, are the very same laws on discrimination which apply to all advertisements for housing, and are summarized here:
In essence, as on Craigslist and elsewhere, for the most part, those who are renting out space in the same home where they themselves live, can discriminate on ANY basis, including on the basis of protected categories such as race, religion, sexual orientation, etc — but cannot make discriminatory statements, in states which prohibit those. AIrbnb adds a policy to this and prohibits discriminatory statements in ads even in states and nations where laws may allow those.
Airbnb cannot be responsible for the choices that these individuals make, and for the existence of sociological circumstances — such as racism, sexism, heterosexism and other issues — -which have existed for many years before AIrbnb ever came to be.
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This month I celebrate three years as an Airbnb host. It’s something of a milestone: many hosts don’t last three months. I’ve been steadily booked since I started hosting, and I have dozens of great reviews. Three years ago, I embarked on an entrepreneurial journey — and I have succeeded at it.
Whether the benchmark we reach is one year at a job or five years in a marriage; whether we graduate from high school or retire from work; it’s human nature to want to celebrate what we’ve accomplished and to assess what we’ve learned. Mark the occasion! Tradition even tells you the appropriate gift for each year’s wedding anniversary. I’ve been hitched to Airbnb for three years, and the traditional three-year gift is….
Does this mean I should celebrate by outfitting my Airbnb studio with new leather club chairs?
My guests would love them, but even if I raise my rates, it would take another three years to offset a pair of leather club chairs.
But they would look beautiful! Think what they’d add to my guests’ experience!
My immediate thoughts on “Leather” show exactly the priorities I have as an Airbnb host. First, what would my guests love? Second — in a split second: WHAT WILL IT DO TO MYPROFIT MARGIN?? And then I’m right back to the leather club chairs.
I can’t stop thinking about them. I would love a pair of chairs in a comfortable faux leather, perhaps a deep red shade to match the curtains in my studio. Something sturdy yet inviting, where guests could take naps between sight-seeing adventures. I’d have to get a special cleaning solution for them — or do chairs like that have Scotchgard? The legs should be a dark wood…but I don’t want anything that looks too stiff or traditional. I have some throw pillows that would match my fantasy chairs, but I’ll need more…
I realize that, somewhere along this three-year road, I’ve figured out exactly the best lesson for me.
Pay attention to detail.
What a cliche! Can’t I come up with something more profound? Don’t I have any brilliant, original lesson to pass on to new hosts?
So many important points come to mind, and they’re common knowledge among veteran hosts.
***Write clear, comprehensive house rules, and stick to them.
***Make sure guests communicate clearly regarding their arrival. Have a self check-in system in place, so you’re not left waiting around for guests who don’t respect the agreed upon time frame.
***Have backups of sheets, towels, and bath rugs.
***BUY IN BULK!
***Talk to your neighbors! Make sure that they know you only accept quiet, considerate guests. Let the neighbors know that they can talk to you with any concerns.
***Update your listing and photos from time to time.
And of course,
***PAY ATTENTION TO DETAIL.
That’s it. That phrase that every job seeker includes on a resume, that truth behind each item on your hosting to-do list: that says it all. Every good host knows the importance of attention to detail. I’ve obsessed over the little things since I first decided to list my space. I frantically dusted the tops of doors, usually twice. I straightened the bedspread and topped off the already-full shampoo bottles. Then, at some point, I realized that I had calmed down; I didn’t need to worry. It’s not because I stopped paying attention to the little things. It’s precisely because I DID continue this attention that I became calmer and more confident. I began to enjoy hosting more, and I noticed that the guests seemed friendlier.
Of course, the guests didn’t magically become friendlier over the last three years. If anything, I’ve had more not-so-friendly guests as time passed. What changed was my attitude. I was PART of their trip. No, I didn’t go sightseeing with them, and I only occasionally joined them for a cup of coffee. Yet, something about that attention to detail brought me into their world a little more. My small efforts became part of the fabric of their trip.
I’ve noticed that there’s one moment, as I prepare to greet new guests, when I feel completely relaxed. That moment occurs when I’m seeing to details. I always do a final check after the I’ve cleaned the studio and stocked the supplies. As I polish up the already polished stainless steel sink, I feel content, and I’m proud of the gleaming little sink. Sometimes I’m almost glad to notice that the bathroom curtain is looking a little dusty. I take it down, hand wash and iron it, and hang it up again. I get a such a sense of satisfaction you’d think I had tatted the lace myself. All this calm satisfaction came to me unawares. And I feel involved in the process.
What’s most interesting, though, is that it doesn’t even matter whether the guests notice the neatly folded towels and shiny flatware. I guess that’s because I know that some guests,at some point, will notice. And, more important, I feel that my attention to detail creates a positive overall impression. The whole studio is greater than the sum of its tiny shiny parts.
I’m really surprised that I don’t care if guests notice! I thought I was the type to worry about what others think. I thought I had those normal human responses. You know, when you feel that no one notices how hard you work or how great you are? I’ve suffered that at times, in other areas of life. But when it’s my home and my guests, I just don’t care if no one notices my efforts. That’s because my obsession with detail is already doing a lot for me, and at least a little for my guests.
Also, there’s that increased pride in one’s own home. I’ve become more connected to my home, even though my Airbnb studio is a separate unit. I think this satisfaction holds true whether you rent or own. When I had an apartment, I loved preparing the place for visitors. Now, I own a modest triplex on the edge of a great neighborhood, and I even have a big back yard. That yard isn’t left out of my little detail-oriented attention. Overall, my yard is overgrown and unkempt. But there’s such joy to be had in arranging little river rocks just right, or finding the perfect spot for a potted plant.
It’s gratifying, as a host, to hear guests exclaim how lovely my studio is and how inviting the yard looks. I take this feedback as a reflection of the little things I’ve done well. But, I know I’m providing a great experience whether I hear compliments or not. I’m on the trip too.
Maybe this positive feeling will change. I’m three years in, and I can pat myself on the back and keep shining the flatware in my Airbnb. But, how will I feel about all this detail work at, say, the five-year mark? Will I still have pride in the little things and feel part of my guests’ journey?
I hope so. I’ve met lots of wonderful guests, and I’ve really gotten to know someone — myself.
You’ve probably seen the slogan, maybe even on a billboard somewhere:
In this blog we will explore the importance of your house rules for your short term rental hosting, and by the end I hope you will understand why it’s very important that you have a set of comprehensive house rules which are crystal clear, and which address all areas of guest behavior and guest use of your house, which are important to you.
The mistake that is too often made by those who are new to hosting, often those who are new to renting out property, is that they start out with a very erroneous presumption. That presumption is that everyone else in the world has the same psychology, values and view on life that you do. So new hosts will not have house rules, but will simply say, “Be respectful” or “Be cool”, as if such statements meant anything at all. These are useless statements, for the simple reason that not everyone in the world has the same viewpoint, values, or ideas of what is respectful or cool, that you do. And even if they did, how would they know if “being respectful” means they can bring their pet or bring visitors over? So please don’t have a one sentence list of house rules which invites your guests to treat your house the same way they treat their home. I guarantee you that some people treat their home quite badly, and you wont’ want them to treat your home the way they treat theirs!
Some hosts figure that they can simply have a few primary house rules such as “no smoking in the house” ,”no pets”, and “please clean up after yourself” and then address other issues as they arise. Such hosts may not realize that when a guest books a stay at your home, they are entering into a business contract. A great many hosts are, unfortunately, individuals who either have no previous experience renting out property, or no experience running their own business, and therefore lack an understanding of the nature of a business contract.
When you have someone book a reservation at your home, the terms of that reservation are those which are written in your Airbnb listing combined with your house rules. Those are the terms the guest is required to abide by, and you are not permitted to add terms to that later on. You can’t change the business contract that both parties have agreed to, after the contract is “signed”, which is in effect what happens when the guest books. This means that if you don’t want the guest to have overnight visitors, this is something you have to state ahead of time, and have in your house rules — you can’t just change the rules in the middle of the guests’ reservation. As well, it makes things awkward if the guest arrives to your home expecting to be able to do something (such as have a party with 10 of their friends over) and then you tell them they can’t. You really want the guest to be able to fully understand what he or she can do at your home, and what is not permitted, and the only way to make this crystal clear before the guest books, is to have adequate house rules.
However, having a robust set of house rules doesn’t do much good if you aren’t prepared to enforce them. A very sizeable number of people who begin doing short term rental hosting, are not prepared for the unpleasant task of having to confront someone who is in their home abusing their hospitality or violating their house rules — sometimes with a broad smile on their face, dismissing the host who takes issue with the violation, and saying, “It’s not a problem, really.” If you let your guest violate your house rules with impunity, because you are afraid to confront them or put down your foot, or find that too unpleasant, dont’ think that this is only your problem. No, by not confronting your guest’s disrespectful behavior, you may unwittingly be creating a problem for other hosts who accept this guest in the future. You are teaching this individual that you don’t really mean what you say in your rules, and so the guest is free to ignore them or blow them off, and if they get away with this at your place, why wouldn’t they continue this behavior at the next place they stay, and the one after that, until someone finally lays down the law?
So in consideration of other hosts and the host community you are a part of, it is valuable for you to be able to put a stop to any rule violations that occur with guests. By standing up to guests who violate house rules, you will also feel better and be less likely to burn out as a host or feel like a depleted doormat.
Some of the primary areas you may want to cover in house rules:
Smoking in house: allowed or not
Pets: allowed or not
Parties: permitted or not? Define what a party is — eg max # of guests permitted.
Additional guests — do guests have to let you know if additional guests will be staying, beyond those they paid for? I suggest you only allow in your home those guests who have been named and paid for in advance.
Guest visitors: permitted or not, any limit on number of visitors or number of visits, day time only visits or overnight visits allowed
Cleaning up after using kitchen or bathroom: may need to specify what “cleaning up” means — eg, has guest cleaned up if they have washed their dishes but left food crumbs all over counters and grease splattered all over stove?
Quiet hours — do you have any ?
Shoes — on or off in house?
Amount of belongings guests may bring — do you have any limits? Beware that a few of us as hosts have had the experience of guests moving to our area and trying to bring all their worldly belongings into our home. I suggest limiting guests to 2 or 3 suitcases, and not permitting guests to bring furniture or appliances into your home.
Showers and laundry — any hours when these aren’t permitted? Can guests do laundry at 2am? Take showers at 3am?
Areas off limits — do you have any areas of your house off limits to guests?
Mail — guests often ask about receiving mail at hosts’ home. Will you allow this? I suggest you make this very simple and state that guests may not receive any mail at your home, to avoid problems such as guest getting on numerous mailing lists and ending up having mail for them come to your home long after they have left. One package from Amazon is generally okay, but problems can arise when guest asks for “one package from Amazon” and then takes the liberty to order more packages from companies that will put them on a mailing list.
Guest doing business at your home, having clients over — will you allow this?
Guest storing their items in your common areas — will you allow guest to leave their things randomly around your house? Do you have designated storage areas?
Guest borrowing your belongings — can they borrow your things?
Guest use of your kitchen and your food.
Having a good set of house rules is a difficult project, and an ongoing project. It is a constant learning process and we are always seeking a balance between having too few house rules so that we forget to cover something essential, versus having too many so that we are off-putting to prospective guests. Sometimes hosts ask me “what is the most important house rule?” The most important house rule is the one that you forgot to include! So make sure you are thorough.
A surprisingly common house-rules related problem that arises, occurs when hosts have as a guest, an individual who is also a host. Unfortunately, too many hosts make the assumption (which I state above to try to be aware of and avoid!) that everyone else either DOES think the way they do, or SHOULD think the way they do. Hence we have hosts who go to stay at another hosts’ home, who say they agree to this host’s house rules, but inwardly, they really don’t. Honestly, they believe that all hosts should have the same house rules that they do, and that they are doing something wrong if they dont’. This dishonest and arrogant attitude can cause awkwardness, for instance, when the guest who is also a host, fails to depart by check out time, and then presumes to lecture the host who is prompting them to go, that “When I have guests over at my house, I always let them have a leisurely day — I don’t push them out.” It is particularly galling when the host doing such arrogant lecturing is a twenty-two year old student, who rents out a room in her apartment, and yet has the nerve to be scolding a 5o or 60 year old host who owns their own home and has over a dozen years experience with renters. But unfortunately one will find this in the world of short term rentals — individuals who are “hosting” with someone else’s property, are now lecturing long time property owners about the property rental business.
Finally — it may not hurt to state in your house rules, that you will not make any exceptions to your house rules. I have fairly strict house rules, but I literally cannot count the number of times that I have been asked if I would permit a guest to have an “exception” to the rules, or do something which is not only not allowed, but which I state quite forcefully, “will not be allowed under any circumstances.” I have a house rule in which I make it abundantly clear that I do not allow guests to have visitors/friends over at any time, for any amount of time. I also am very clear that my rooms are single occupancy only. I recently had a guest book a stay at my house, and before she arrived, she asked for an exception to the house rules, wanting to have a friend come over not just as a day visitor, but to stay overnight with her for two weeks! I was flabbergasted that she would even ask for such a huge exception which would be so totally contrary to my rules. After I said no and told her to please not ask me for any exceptions to my house rules, she then wrote back a week later, asking if she could have mail delivered to my house — she wanted to get a driver’s license and give my address to the DMV !! I was quite appalled not only that she was asking for another exception, but that she would have such poor judgement as to think it would be permissible that someone who doesn’t want to be bothered with receiving guest mail, would think that putting in my address as her official address with the DMV would be remotely possible. This all just goes to show, that sometimes even strict house rules aren’t quite enough, for some guests who are incredibly lacking in good judgement. I got on the phone with this young woman and gave her a piece of my mind and I think she understood after hearing my annoyance in my voice, how out of line she was. But I shrink at the thought of what would have happened with her, had I not had these rules at all. Likely she would have gone ahead and signed herself up with the DMV with my address and it would be hell to get out of that….visualize the host standing in the long line at the DMV trying to wipe someone else’s name off her address….
I’m not sure who came up with the term “Sharing Economy” , but I have found it to be more of a misnomer than an accurate description of many microentrepreneurial businesses. As well, in the minefield that is the landscape of modern day short term rental politics in many cities, it is a term that is actually often used against short term rental hosts.
As defined on Wikipedia , the term Sharing Economy is clearly linked with “peer to peer economy”, which would have been a better word to use. In this Wikipedia article, it’s stated that this economy,
” refers to peer-to-peer-based sharing of access to goods and services (coordinated through community-based online services). “
The term that is problematic here, and which I think boomerangs against us, is “sharing.” I think most of us have realized that when we have riders in our car, or guests in a room in our house, we are not “sharing”, we are “renting” or “selling.” The term “sharing economy” has confused not only our riders and guests, on Lyft/Uber and Airbnb, but also our local governments, and those neighbors or community members observing our “sharing” businesses — some of them quite clearly experiencing contempt for us, that we should make any income at all,
since in their view, we should be “sharing.” !! Indeed, it’s the view of many, that if we were really decent people, and if we really sincerely wanted to just meet a lot of different people from around the world like we say we do, then we wouldn’t be charging money for folks to stay at our house. We would let them in for free. Isn’t that what sharing is all about? So these people, dismissive of our need to actually generate income for our work, say that if we were really caring, we should be sharing!
Airbnb should be all Puppy dogs and ice cream!
There are other consquences of this unfortunate misnomer, which is that the hosting business is perversely seen,( not only by many who oppose it but also by many hosts!), as just about the only kind of business in the world, where the less money you make from your business, the more virtuous you are. Really, name me one other type of business where the prevailing attitude is that you shouldn’t be earning much money at it!
If we had simply termed our business, “peer to peer economy”, rather than “home sharing”, we might not get those strident individuals who stand up at City Council meetings and insist that people who rent out a room in their house shouldn’t be allowed to do so all year long, but should be limited to a certain number of nights per year, like, say, 60 nights a year. “After all, dont’ they say they are ‘sharing’?” I heard one bitter woman argue in a local City government meeting. No, I didn’t say I was sharing, Ma’am!
City government leaders and community members alike often have the perspective, that there is something slightly gross or just wrong, about a person who rents out a room in their home on a full time basis. Notwithstanding the fact that people have rented out rooms in their home for decades — for centuries even, including to those staying on a short term basis. To hear the view of many civic leaders, it’s fine to run such a business part time or occasionally, but certainly not full time, because, by gosh, “then they would be running a business!!” As if renting out a room for any amount of time wasn’t running a business?
This view about the virtue of not making very much money at your business, also affects the Airbnb host community itself. Of course there are those super-coach type hosts, the shiny motivational speaker types, who write the Get Rich Quick guides like , “Turn that dark, dingy unused hallway closet into a guest room and make a million dollars this year!” — so of course there is that segment of hosts who believe in making money, and lots of it, even if their idea of how much you can make is somewhat exaggerated.
But there are also a good number of hosts, often those who signed up in the early days of Airbnb when it was less glitzy and ritzy and more clearly focused on room rentals, who think there is something shameful about those hosts with — gasp — “multiple listings.” As if having more than one room in your home that you rent, or more than one apartment that you rent, made a person into some type of demon. It’s true that in some places in the world, hosts aren’t allowed to do short term rentals of entire apartments that they dont’ themselves live in. Notably, New York, San Francisco, and a few other cities where housing is tight. But politics are not the same everywhere, and in places like Bali or Singapore, Russia or Namibia, I doubt that there are the same regulations as in New York City. So, one can’t make broad generalizations about those listing multiple apartments.
I’ve read laments on the host groups, where hosts decry the direction that Airbnb is going, now that people are using it to list entire apartments, when apparently they “should” be listing only a room in their own home. Others self-righteously lecture other hosts (see for instance one such lecture in this post ) who have many listings, insisting that they “have contravened the spirit of Airbnb” and “Airbnb was not set up for people like you.” In fact there are no statements one can find anywhere on the Airbnb site that state that one cannot list several different properties, or that Airbnb was “not set up for” people who happen to own or manage such properties and want to use this website to rent them out. It’s true that in early days the “atmosphere” or culture of Airbnb was palpably felt as a place for those renting out rooms, opening up their homes to guests, and much of the language in the Airbnb ads and website promote that culture. But this culture is not policy, and not mandated for hosts, and I think it’s presumptuous for hosts to insist that Airbnb is more than a short term rental listing service, which struggles to wade the treacherous waters of regional regulations which often either outdated, or evolving in response to political pressures.
The sharing-economy term having led to the concept that we are really all supposed to be “sharing” I think in this way influences hosts who offer rooms in their home, or “just one separate unit, but it’s on my own property”, to look askance at those whose offerings are not as homey, and spite them as being not as altruistic — they aren’t really hosting, as some would have it, they are just “doing a business” or “listing many properties.” Well what the heck is wrong with that? People who own or manage many properties naturally are going to rent them, right? What else are they going to do with them, put them in frozen storage?
So I am suggesting that one of the consequences and end results of the term “sharing economy”, has been that we have this insidious moralizing and judgementalism infiltrating this business of doing short term rentals. The moralizing stems in part from the use of “sharing economy”, but also stems from the fact that this business (which is really a very OLD business) is new to the present time, and those engaging in this business often feel put upon to defend it to the critics, particularly critics in local government. So there are many efforts afoot to show that we as hosts are doing something virtuous, doing something generous, doing something hospitable…not just making money! God forbid we should be making money when we rent out our property, that many of us have obtained not only thru investing our life savings, but blood sweat and tears to boot.
So my point in this blog, is to take note of the moralizing that surrounds our business, the inappropriate expectations that we should be sharing, rather than making an income, and the various kinds of judgmentalism which arise from the host community itself, regarding other hosts. Particularly in an environment where hosts are seeing an oversaturation of hosts in almost all areas, and growing competition, I think we need to recognize that part of this moralizing is self-serving: we’d like to eliminate much of the competition so that we could get more business ourselves, and one of the ways that people naturally seem to do that is by judging other hosts and self-righteously deciding who should and who shouldn’t really be an Airbnb host.
Yes, it’s true that some hosts are violating local laws with the listings they are offering — but as far as that goes, people by the millions have violated federal laws when they ran across a national border at night, when no one was looking.
Many of us heavily criticize the former but look kindly and compassionately at the latter group of law-breakers. Apple Corporation right now is violating federal law and defying court orders by refusing to hack into an iphone for the FBI. Yet I think you and I and most of us who aren’t Donald Trump or the other Three Stooges running for Republican nominee for president, would applaud the “scofflaw” attitude of Apple, because it is so important a position for our collective rights to privacy. Not all laws are created equal and particularly when you have cities that haven’t developed short term rental laws that suit the modern times, not all laws are up to date and fair. So I suggest that we hold back on our impulse to judge others, and temper our stridency or any obsessive qualities of our love of the letter of the law, and focus on how we as short term rental hosts can work collectively to promote our collective interests.
Airbnb calls its Superhosts “extraordinary” and “outstanding.” Travel websites refer to Superhost status as a badge of honor, as the crown jewel of Airbnb. Yet, as many hosts know, the Superhost badge doesn’t actually mean much. That’s partly because it’s just too easy for new hosts to get.
Why should I worry so much about keeping my Superhost status whenso manynew hosts can get that badge in their sleep?
I call myself an Airbnb Superhostage. I’ve hosted successfully since June of 2013, and I’ve held Superhost status since the company re-instated the program beginning in September of 2014. As a Superhostage, I’ve been proud, indignant, confused, desperate, silly, and boastful. Whenever my next “evaluation” approaches, I check my Airbnb Inbox every five minutes, I pore over my Superhost statistics, and I overreact. For example, I was puzzled by the recent “Overall” ratings for my studio:
Great work! Your last 2 ratings were each 5 stars!
Only the last 2 ratings??Strange. Great work??I think not…I have144reviews for that listing. Some recent guest has given me just 4 stars for “Overall Experience.” Who were these guests, and what had I done wrong with them? However, that kind of thinking wastes my energy. I’ve never polled my guests, but I’ve heard other hosts say that their guests don’t even realize the Superhost program exists.
Yet, the Superhost advantages remain. We come up higher in search results. Guests can filter their searches to show only Superhost listings (I suspect that filter isn’t used much, but it’s there.) AND, the greatest advantage, in my view, is that, as a Superhost, you can call Airbnb Customer Service and beconnected almost immediatelywith a staffer. This is huge.I rememberpainfullylong wait times, before the program was re-introduced. Yes, Airbnb Customer Service has flaws, but I can usually get help with basic questions on specific reservations.
To gain Superhost status, a host needs to maintain at least an 80% average on overall ratings and a 90% or better response rate. You must have no cancellations. AND – you must have hosted ten “completed trips” in the past year. ONLY TEN. I see a problem withthat.After ten sets of guests, you’re still a newbie, and you don’t have a proven track record.
I don’t want to diminish the efforts of those great new hosts who have put in the time, research, and money to develop a beautiful space and a well-written listing. Yet there are SO MANY “Superhosts” who have only a handful of reviews, or have only been on Airbnb for a few months. With such limited experience, how competent can a host be? Have these hosts gotten lucky with easy-to-please guests? Perhaps. But, for most, I think their Superhost status will disappear at the next evaluation.
The majority of newbie Superhosts need topay their dues. It’s evident in their listings.
I examined 30 Superhost listings with twenty or fewer reviews, mostly in my home town of Los Angeles, but also from other major American markets. 24 of the 30 listings – that’s80%— had serious problems in their descriptions, photos, and House Rules. Surely some prospective guests would worry: Is this host flaky? Will s/he clarify these unclear statements? The reviews look good, but can I trust them? And, does that Superhost badge really mean that I’m staying at a decent, clean, well-appointed place?
These new Superhosts themselves will likely face problems down the line, if their information is unclear or the House Rules inadequate.
So what’s wrong with the listings I’ve looked at? First,so many are poorly written!These days, we shouldn’t be surprised at the lack of good English writing. In the listings, I found so many grammar errors that I lost count. I saw complete lack of punctuation, weirdly placed capital letters, and clumsy, confusing phrases. Some excerpts:
Under “About This Listing,” one Superhost only wrote:
“its 2 min walking from Hollywood blvd bunk bed 1 level”
That’s it. A prospective guest might wonder whatelseis unclear at this place, such as the WiFi password or parking instructions.
Generally, this Superhost has good reviews, but there is one which reads:
“did not like at all”
Another Superhost repeated an entire paragraph fully three times, at different points in her listing:
“Beautiful large private bedroom/private bathroom in a 2bd/2 bath apartment… [Etc.]”
“Beautiful large private bedroom/private bathroom in a 2bd/2 bath apartment… [Etc.]”
“Beautiful large private bedroom/private bathroom in a 2bd/2 bath apartment… [Etc.]”
Wouldn’t a guest question that host’s attention to detail?
Here’s what another Newbie Superhost wrote, in describing his neighborhood:
Note to Newbies: Airbnb blocks out links. READ YOUR LISTING AFTER YOU POST IT.
What about “House Rules?” Here’s an entry:
“Be kind to the house.”
Most people will understand that they’re expected to take care of the property, but what about the guest who takes it to mean “Paintrainbows on the walls!?” I hopethis Superhost rewrites his House Rules before some guest destroys the place.
Another host has “House Rules” almost as brief:
“I don’t like rules…just be respectful.
smoking outside only…”
That host really sets himself up for problems.
Here’s a House Rule from a Superhost whose landlord just might not be in the loop:
“Do not talk to neighbors”
What happens if a guest does break that house rule? How would the host know?
Some of my Newbie Superhosts have pretty good photos, but others have shots that are blurry or even sideways. It’s hard for a guest to know what they’re in for. And, among these Superhost photos, I saw some really dirty floors and cluttered rooms. Outstanding?? Jewels in the crown?? I think not.
Shouldn’t the Superhost title mean something?
No. For all that Airbnb gushes with pride about Superhosts, the company does not endorse them. Airbnb claims to personalize encounters for travelers, but Superhost status is automated. A host meets certain measurable, mathematically calculated criteria, and the Superhost badge automatically appears on his or her profile photo. Or, a host meets the criteria, and the Superhost badge shows up three weeks later. Either way, no one from Airbnb is looking at actual reviews, listings, or photos. No Airbnb staffer will see that Superhost with the four-word review: “didn’t like at all.” Nor will any Airbnb employee notice the Superhost with three listings, active only since August of 2015, who has only three stars for cleanliness on one of those listings.
I find it ridiculous that Airbnb hands out Superhost status but doesn’t endorse the Superhosts. I mean, THEY PLACE A BADGE ON YOUR PHOTO. How is that NOT an endorsement?
If Airbnb doesn’t have the manpower to confirm whether these Newbie Superhosts really deserve that badge, the company needs to alter the criteria. At minimum, hosts should have to go through twenty sets of guests, not just ten, to qualify for Superhost status.
Think of the hard-working veteran hosts who have hundreds of positive reviews but may fall just short of that Superhost mark. Not only have they earned lots of money for Airbnb, they have also stuck with the company through its years of sudden growth, bad press, and failed ad campaigns.
Those veterans get to stay on hold for forty minutes while Airbnb Customer Service helps Newbie Superhosts.
Lots of improvements could help the Airbnb Superhost program. Certainly Airbnb should increase its minimum completed trips criterion. Airbnb will better serve its guests AND show more respect to its talented veteran hosts.
Should I call Airbnb Customer Service with my idea? Maybe. It probably won’t do any good, but at least I’ll get through right away.
I am not getting as many bookings as I had this time last year…I’m getting a lot of views but no bookings…I have had to drop my prices to get bookings….I’ve noticed there are a lot of new hosts in my area…what to do?
Indeed, what to do. I first noticed this problem being mentioned about a year ago, among hosts in London. Later, I read about it happening in Seoul, South Korea. Hosts were finding that they were getting fewer and fewer bookings, at the same time that they noticed the number of hosts in their area or their city, rapidly increasing. The number of hosts in many cities has doubled in the last couple years. For instance, within 1.5 years, the number of listings in London has increased by about 300%, and is now around 29,000. And Airbnb has been eagerly trying to sign up new hosts — lately I can’t write a review for a guest without getting a popup box on the screen when I’m done, telling me I will get a bonus if I sign up one of my friends sign up as a host. At the Airbnb Open in November 2015, in Paris, Brian Chesky spoke excitedly of how in the future there will be an Airbnb listing on every block in every city.
But wait — don’t you see — Brian — there are already 3 Airbnb hosts on my block. And there are 2 on the block around the corner….Brian, wait…don’t you think…it’s possible to have too many hosts? Brian, wait a minute….Briiiiannnn!
Yes, it is true that Airbnb is signing up more guests as well as more hosts. Most of the guests who stay with me are first time Airbnb users, for instance. So there are new guests all the time. But for each new hostwho signs up, you’ll need multiple new guests. For instance, say you have a host who rents out a room that is booked half the time, or 180 days a year, and who depends on that income to pay their mortgage. A typical guest probably only stays in an Airbnb listing 3 to 10 days a year, lets’ say 7 days on average. So for each new host who needs 180 days a year to be booked, there would be a need for 180/7 = 25 new guests.
So if the number of hosts doubles over a given period of time, has the number of people using Airbnb as guests , increased by 25 times?
A whole slew of people, eager for the easy cash they expected, signed up as hosts and listed their places on Airbnb for the Superbowl in the SF Bay Area. The result demonstrated clearly that when too many people are hosting because their eyes are lit up by dollar signs, this will ensure less income for all: Many Superbowl Listings are Sitting Empty. As this article states,
There are simply too many rooms and not enough guests. “You get a flood of people listing their places and nobody looks at it,” says Ian McHenry, a co-founder of research firm Beyond Pricing, which sells rental hosts a service to help calculate how much they should charge. “There’s way too much supply in the market.” Of the nearly 10,000 currently active Airbnb listings in the Bay Area this weekend, around 60 percent are still available, according to the San Jose Mercury News.
When I first started as an Airbnb host 3 years ago, I saw a lot of hosts bragging about how much money they were making, and I also saw some hosts start to write books about how to make a bundle on Airbnb. I read articles in which property owners said others were suckers for not using their properties to do short term rentals, since they would make so much more money. I could easily see where this was going. Which is where we are getting to now.
Residences — now all ATM Machines?
People were going gaga over the prospect of making huge amounts of money — so much so, that an increasing number of folks who had space, somewhere, anywhere, were looking to cash in on it by stuffing guests into it.
Though property rental has generally been a business for those who own property, one could see that the lure of easy cash was blurring the understanding of rental agreements. A perusal of listings available in major cities on the US Coasts will reveal a rather large number of offerings by twenty-somethings. When one considers that people in this age range typically do not yet own property, and landlords who own apartment buildings typically do not allow subletting, one can see how the stories of easy money could lead tenants to forget that the space wherein they live, doesn’t actually belong to them and hence is not theirs to rent out.
Those blessed tenants who did have permission to sublet were quick to sign on as hosts, and many of those folks, renter or homeowner alike, who had never considered having roommates, and didn’t need to, were now all agog at the prospect of having guests.
An attitude of entitlement prevailed in some quarters. I recall overhearing a conversation, where one host was complaining that his landlord had stopped his hosting career, and was looking for a new apartment to rent out so he could be a host again. Another host, a homeowner, said that in her view hosting was primarily for homeowners. The first host snapped back that he couldnt’ afford to buy a house, but he didn’t feel that should mean he couldn’t be a host. There seemed to be a sense of a right to be a host. In my imagination I envisioned someone borrowing a car from his next door neighbor and then, without getting permission from his neighbor to do so, insisting on his right to rent out his neighbors’ car for profit, since “it’s too expensive to buy my own car, and I have a natural call to be a car rental agent.”
But I think that it’s Airbnb that has contributed to this sense that many have, that people sort of have this right to be hosts, quite apart from legitimately having any property that they have legal authority to rent to others. As Airbnb presents it, hosting is something quite different from being in the property rental business — and that misrepresentation is the cause of innumerable problems, (as I describe in this blog – Dont’ Be An Airbnb Baby ) because hosting most definitely is part of the property rental business.
I realized things were getting all gaga, last July, when I went hiking in a local park. and had this experience for the third time: As hikers passed me on the trail, I heard their excited conversation, “….well we can just Airbnb it…..Susan does that and she…..” I realized that if I had heard hikers on these trails talking about Airbnb-ing their places out, three times already in a year, that meant that things were getting crazier. Nuttier and crazier and more and more Airbnb everywhere.
This last winter business got really slow. I saw some 20 to 30 posts in various host community groups lamenting how “slow” business had been. Hosts were asking others if they were slow as well. Hosts were asking for tips in getting more business. I was thinking to myself that eventually many of these hosts were going to give up. The amount of available business was insufficient to support the number of hosts in certain areas, and so that available business was being stretched too thin.
I had predicted this would happen, not long after getting started in hosting, when I started seeing people blabbing about how much money they were making. I couldn’t believe that people didn’t realize that blabbing about how much money they were making, would ultimately lead to them making a lot less money. As for me I kept my mouth shut, but I also wasn’t interested in maximizing profits. I was interested in being comfortable in my own home — something I had never been able to achieve with standard roommates.
It was easy for me to predict, 3 years ago, what would happen with Airbnb hosting — as more and more people got wind of making “easy money” as Airbnb hosts, more and more would sign up to be hosts. This would have numerous consequences that would ensure that hosts would from then on make less and less money. First that there would be less business available for everyone since areas would become saturated with hosts. Secondly, people would sign up as hosts, do well during the first month during which all hosts get artificial promotion over existing more tenured hosts, and then some would start to flop as time went on, when they had to start competing with other hosts. Many of these hosts would then quit hosting.
Third, prices would drop overall, as competition increased, and eventually this would bring things to the point where short term renting was no longer more profitable than long term renting — in fact in many cases (particuarly in cities where rents are already high due to other market forces) it would be much less profitable than standard long term renting.
Fourth, affordable housing advocates and Airbnb foes would be sure to rail against Airbnb and hosts alike, the more they heard about hosts making easy money or lots of money. I don’t know about you, but it’s been my experience as a human being on this planet, that if someone is making good money in any endeavor which has the slightest element of controversy about it, those who aren’t making that money or who can’t, are going to get envious and resentful and will go what they can to put a halt to others’ success. It seems to be in human nature, that people don’t like to see others doing much better than they are, and that those who are miserable, tend to like to try to make others miserable. Then too, it is predictable that those who are finding their lives made more difficult by increasing rents and housing scarcity, are going to be pretty resentful of those who they perceive as profiting from their hardship, or who they perceive as profiting in ways that cause their hardship — particularly if these Airbnb hosts are flaunting their success. And when enough renters are upset and experiencing housing hardship, city governments listen, and Airbnb hosts may find their opportunities correspondingly curtailed.
Moral of the story: If you are successful as an Airbnb host, don’t brag about how much money you are making. Because, if you have some foresight (or long sight, as the case may be) you will realize that the more you flap your jaws about how much money you are making as an Airbnb host, the less money you will eventually be making as an Airbnb host.
Which ultimately I think is fine. Since in my ideal world, people aren’t buying up or renting out numerous investment properties just so they can make more and more money — they are hosting guests because it’s something that they like to do, they like meeting people, it is stimulating and brings good energy to their home or property — and besides, for many of us — it is somany times better than having permanent tenants or roommates!
If you have followed along so far, dear reader, in the six chapters preceding this one, you will understand me when I say, that I had had quite enough of problems with roommates. I had tried being friendly and generous, I had tried being kind by offering low rents, I had been polite, still too polite, when my rental agreements and rules were violated again and again and again, by tenants whose real point of view was that I should just stay hidden away in my room and leave them alone. Failing in all this, I had tried being more clear. I had tried being crystal clear, in my rules and expectations. In exchange for all these efforts, I had been bullied, disrespected, dismissed, yelled at, lied to, insulted, and sued, and sued again. And during all this time, keep in mind, reader, that I was offering some of the lowest rents available in my area, for my tenants.
Hence, there was something I wanted to say, and say it loud. It was this:
In short, I needed to raise my rents, to take back my power in my own house, and to get rid of the godawful horrible atrocious roommates I had had for far too long, as well as all their toxic bullshit, lies and nonsense!! But before I could finalize these radical changes, and totally reclaim my own house, I had to get my last roommate, Bridget, out of my house.
Bridget: A Great Tenant — Except when She Told me To Fuck Off
In many ways, Bridget was the best tenant or roommate I ever had. She was extremely polite and sweet, and followed my house rules to the letter, completely without complaint. It was her nature to be very detail oriented and diligent, responsible and kind. She also became my friend, something that had never happened with any other of my tenants.
Bridget had been in my house for two years, and had seen the problems I’d had with Jon, and had not only empathized with me during those struggles, but had also offered support. During the time of the lawsuit with Jon, Bridget was there for me, and expressed her contempt for Jon’s lies and scams. This quite differentiated her from all my other tenants, who invariably had felt pulled to side with other tenants (not the landlord) when there was any kind of problem between myself and one of my roommates. I was impressed, I was grateful, and I found this quite unusual, and realized, it seemed to be the very first time, in all the years I’d had tenants, that a tenant actually saw me more as a human being with needs and feelings, rather than an authority figure they felt ambivalent about, who they experienced as getting in their way of having what they wanted, or who was too much older than they and different, to be seen as other than a parent figure.
At the same time as I had appreciated this so much about Bridget, there was a reason why I did not want to keep her on as a roommate, and it was a significant reason. As sweet and polite as Bridget was, as helpful and supportive, and really as very sharp and intelligent and wise — all of these wonderful qualities about her went right down the toilet when we had a little problem arise — namely a manic episode. Because unfortunately, though I didn’t know it when I rented to her, Bridget, like Linda, years before her, had a bipolar disorder.
I first became aware of this, about four months after Bridget moved in, when I was tending to chores in my house, and noticed that many things had been moved around. Shortly I also saw the cause of this, namely Bridget, whizzing around the house, with a new and giddy expression on her face. She was cleaning up, “just doing a little tidying up” she said, with a broad smile. Bless her soul, when Bridget became manic, she did not destroy things or break windows, throw dishes in the trash or sit on the sidewalk and scream. She just flitted frenetically about my house, cleaning up.
As nice as it was to have extra cleaning help, there were other not so nice aspects to her mania. One of these, could be readily discovered by trying to talk to her about her mania. Because, as anyone knows who has a friend or relative with bipolar disorder, they cannot easily recognize when they are in a manic state. Often they deny it completely. So, when I would try to talk to Bridget about what was going on with her, she would become combatative and insulting, sometimes extremelycombatative and very insulting and abusive. This was very hard to take, from someone who normally was exceptionally sweet and polite, as well as a supportive friend — to suddenly find that very same person in your house, now telling you to fuck off. In fact, Bridget’s own sister Andrea would later tell me, that she could not stand to be physically around Bridget, during her manic episodes, because of how insulting she became. Andrea would not allow Bridget to come over to her house, when Bridget was manic.
Then too, there was the grandiosity and delusion. In her normal life, Bridget was a student at a local college — and in fact she wasn’t even an undergraduate yet. When I rented to her, I assumed she was an undergrad at the major university in my area, but only found out later that she had been in community college, taking preparatory courses for a 4 year university, for many years. She struggled quite a bit with these classes, various science courses. But when in her mania, Bridget was now leaps ahead, planning her PhD dissertation, winking at me that she knew all the details of the most advanced theories in her field of study. She would also talk about plans she had that were completely delusional — such as how she was going to go skateboarding with a previous tenant of mine, who had moved out long ago and whom she had never kept in touch with. All of this delusion and mania was disturbing to me, and others in my house had been disturbed by it as well.
Bridget’s First and Second Manic Episode
So when I first discovered Bridget in a state of mania in my home, and found that it was impossible to talk her about what she was doing or how she was upsetting others, but instead would be told off and insulted, all I knew was that I wanted her out of my house right away. I phoned up Bridget’s sister Andrea, and Bridget’s mother Lisa, and found out to my dismay that neither of them wanted to take Bridget. They just didn’t like being around her when she was that way. I was frustrated and angry — it seemed to me that when someone has a mental illness, this is more the family’s responsibility to take care of, than the landlord’s. When I insisted that something had to be done, that I could not have Bridget in my house moving things about, insulting me and my other tenants, and refusing to listen to me, Lisa did come over and take Bridget to the hospital, where they stablized her.
When Bridget returned to my house 10 days later, she meekly asked permission to come back, inquiring softly “is it okay if I come back now?” I saw the old Bridget back again and was delighted about that. But I also told her we needed to sit down and talk and figure something out. It was challenging to talk to Bridget about her bipolar condition, in large part, because she didn’t fully believe she had a bipolar condition. Some degree of the grandiosity I had seen in her in mania, remained during her “normal” state, and she felt that she knew more than most any expert about her condition. She did not apologize for the disruption she had caused in my house, but she was willing to start in a group for those with bipolar disorder, to try to get more support. I explained that my main concern was that I could not have her in my house when she was in a manic state — that if she wanted to remain a tenant at my house, she would need to find another place to go during those times. She agreed to this, saying, “I will leave right away — I will find someplace to stay, I’ll go to a hotel if I have to”, but she never did sign the agreement I wrote up for her, in which I asked her to put this in writing.
It was about 6 months later ( and at a time when I was already renting one of my rooms only to short term Airbnb guests) when Bridget had her next manic episode. Tomasso had moved out by now, and I had a new roommate, Lydia, another student, who reported that Bridget was “saying strange things”
and had been sitting on the floor in the hallway, right outside Lydia’s bedroom,talking loudly on her cellphone. I knew right away what the problem was, and was quite concerned about how this could impact my Airbnb hosting, since I already knew that guests can write reviews of their experience, which cannot be removed or changed. So, I immediately went to talk to Bridget, telling her that she was having a manic episode, and that, as we had agreed, she needed to leave my house until she was back to normal. “I’m not manic, you’re manic!! Leave me alone!,” Bridget yelled at me, and turned on her heels and went into her room. Irate, I knocked on her room door, and she opened it, and stood there and gave me a lecture on how I was not to invade her privacy. When I kept insisting about her agreement to leave and stay elsewhere, she hooted, “I never said such a thing!” and closed the door in my face.
Livid, I immediately dialed up Bridget’s sister Andrea, who was the family member who Bridget trusted most and who I had been told would work with her most closely on this issue. I told Andrea that Bridget was manic again, and that I really could not have her in my house. I explained how Bridget was insulting me, refusing to listen to me, bothering my other housemates, and how this was totally unacceptable. In addition, I had also found that Bridget had turned on the hose in my backyard, and simply left the hose running full blast, all day long apparently. She was also moving appliances around, and destroyed a rice cooker by leaving it on with rice in it for over a week. She left the door to my chicken coop open, potentially endangering the hens, to where I had to put a padlock on it. There were many potential problems with Bridget present in my home.
I asked if Andrea could take Bridget to her house, and though Andrea was emphatic, she would not be around Bridget when Bridget was manic!! She did call Bridget and speak with her, and then phoned me back, saying that she had been able to get through to Bridget to convince her that she was manic, but that Bridget said she had nowhere else to go and could not afford a hotel. I was incensed. If she didn’t have anywhere else to go and couldn’t afford a hotel, why had she ever agreed to that and promised me she would definitely leave my house, “even if I have to stay in a hotel!” Sadly, I realized that when it came to agreements and rules that I absolutely needed to have followed, sweet, gentle and polite Bridget ended up being the same as all the other tenants I had had very serious problems with — she signed onto some agreements and responsibilities that she was unable or unwiling to carry out.
Ultimately, Andrea was able to convince Bridget to go and stay with one of her friends for a few days, but, she noted, Bridget fully expected me to refund her rent for the days that I had asked her to go elsewhere.
Sadly, though Bridget had actually become a friend of mine at this point, and we had gone hiking and to movies and dinner together several times, I realized that I was going to have to ask Bridget to move out. Through the thick and thin, the long and short, the big and tall of it, I had realized — I can’t have roommates who are notmy friends, and I can’t have roommates who are my friends — I can’t have roommates at all!!
A change is necessary: no more roommates
I realized a radical change was necessary, in how I ran my house. In fact, I realized that I wanted to do without roommates — but I could not do without renters, since I needed the rental income to pay my mortgage. So my solution was to have renters, who were not roommates. This is where Airbnb came in, and fit very nicely.
After Jon left, I still had two renters — Bridget and Tomasso, although since Tomasso was only in my area for two semesters, while he finished a graduate program, I did not think of him as an actual roommate. Here is how I began to distinguish between a roommate and a renter (or “guest” as Airbnb calls them): a roommate was someone who was moving in for an indefinite period of time, who did not know when they would be leaving. (Who knows they might never want to leave!) A renter or guest, on the other hand, was someone who was only intending to stay for the duration of a specific project or course of study or research, or internship or such. This latter type of renter, because they would eventually be moving on, was much less likely to “stake claims” on my property, or have needs that I was not interested in helping them satisfy in my house.
I realized it was this particular issue which made all the difference in the world. I was now totally uninterested in people who wanted to bring their whole lives to my house, and all their belongings. I was convinced that this was where all the problems originated, since when someone felt that my house was their “home”, there would invariably be a battle brewing either overtly or covertly, over whose home it really was. In the past, I had let tenants become too comfortable feeling that my house was their home. They needed to know much more clearly, that my house was nottheir home, but rather, it was my home. I realized that in fact, I didn’t want my home to be anyone’s home, except my home. I got my first taste of such renters, with Tomasso and some Airbnb guests, when I began listing on Airbnb, after doing many months of work to clean up and prepare my home for short term guests. And I was enthralled and in bliss with the enormous difference that I experienced, between those who came marching arrogantly into my home expecting and demanding that it was theirs, versus those who came into my home gratefully and politely, respecting it and being very considerate and respectful, because it was mine.
Once I had my first taste of having guests rather than roommates, by listing one of my rooms on Airbnb, I felt like I was in heaven. This was exceptionally blissful — I saw that now, instead of having nightmares and horrors with roommates, I could run a guest house, and have delightful and grateful people over to stay. Really the difference was phenomenal.
I give notice to my last roommate
Once Lydia moved on, who had been in my house only a few months to complete her university program, I then turned that room into an Airbnb rental as well, and now only Bridget remained as my last roommate. I talked to Bridget and explained that I needed her to move, and why, and she sadly accepted this. I didn’t want to give her written notice to leave (the “termination of tenancy” form) because that legal form is so cold and off-putting, and Bridget had been, and still was, my friend. I also wanted to give her plenty of time to find another place to live. Though legally I only needed to give her 60 days’ notice, I chose to give her 90 days to find a new place.
Though Bridget was my friend, was a very honest and responsible person, and she felt obligated to me and actually put a lot of work and diligence into finding a new place, she did not move out in 90 days. In fact she did not move out in 120 days, or even 150 days. Here came another sad consequence of my generosity to my roommates: by the time Bridget was looking for a place to move to, rents had gone up considerably in my area since the 2.5 years prior when she had moved in. In fact, median rents had nearly doubled in my city during this period of time. So, given that she was living on disability income (not on a student loan, as I had first thought), Bridget’s income level was actually no longer adequate to enable her to afford even
a room in a house in my city, at median rent. Hence she was having a heck of a time finding a room she could afford. I felt angry — now it was becoming obvious that I was suffering the consequences of my generosity. I wondered if I would ever get my last roommate out of my house! In all the years I had had roommates, I had never once increased anyone’s rent. I had kept my rents low, wanting to be kind to those who, like me, had lifestyles and values not oriented to the almighty dollar. What I finally realized, was that by offering such low rents, I was causing myself a multitude of problems, such as, that when it was really pasttime for them to go — that my roomates might say they could not afford to move out, because I had the cheapest rents in the whole city and they could not find another place that they could afford to live.
Finally, after nearly half a year, actually about 170 days after I had asked her to move in no more than 90 days, I was elated to hear Bridget call me with the good news that she had found a new place to live. I was so happy about this, that I immediately volunteered to help her do the schlepping. When moving day came, I was hauling her boxes out, and I was the one driving the big U-Haul truck she had rented. However, Bridget said that over half the things she owned, would not fit into her new space, so we stopped at a storage facility on the way to offload them.
When we got to her new home, I was heartbroken for her. Bridget was happy and upbeat, declaring in an excited voice that her new home had a kitty cat. But I was downcast and dejected when I saw the miserable shack of a house she was moving into, out in the margins of ghettoland in my city — the only place she could now afford. Out right in front of her wretched new home, was an illegally dumped TV and mattress, and weeds choked the decrepit looking block. Opening an institutional looking chain link fence, bowing under viney overgrowth, we entered the property. The cold, miniscule living room smelled like cat pee, and was gloomy and dark. The size of her bedroom was pathetic — it was about 60% smaller than the space she had had in my home, and there was no way she could squeeze even 1/3 of her belongings into the tiny room, which featured a window, covered with a shoddy, stained rag of a curtain, that looked directly onto the neighbor’s ghetto blight.
Altogether, I was so saddened for Bridget, as I continue to be for many renters, who are finding themselves pushed out farther away into the margins, the dilapidated ghettos and suburban hinterlands, because they can no longer afford the rents in my ever more popular urban center. However, I also realize what a bad idea it is for any property owner to try to provide charity care for their tenant, through generously low rents, particularly in a setting where landlords have so few rights compared to tenants, and can be so obscenely victimized by the legal system. As well, I have spoken to many landlords and homeowners with roomies over the years, and they seem to be unanimous in declaring, that when they raised their rents, they got better renters. It was in fact the low rents that I offered that had far more to do with the bad renters I obtained, than I had ever realized!! So, again, my advice to all of you out there who need renters — -please do yourself a favor and run a business, not a charity organization. You’ll thus be more likely to avoid getting the disabled, the mentally ill, the entitled, the disgruntled, the formerly evicted, the slackers, the anti-authoritarian activists and anarchists, and the bottom of the barrel renters of all kinds.
Bridget and I are still good friends, and I expect to remain friends with her, the sweet soul that she is. Life has treated her well, and she has actually been able to move on now from the dilapidated and tiny house, into something much nicer.
There is one odd aspect to Bridget’s life, even when she is in quite a normal state of mind — which is, that she has now been taking “preparatory” science coursework at the very same community college for well on 7 years. In fact, she appears to be taking some of the very same classes, over and over again. I continue to be puzzled as to how long Bridget will be able to believe, and/or convince others, that her real calling in life is to be a Doctorate in Biochemistry, a leading world expert in her field, coming up with new theories on Bipolar disorder and new medications as well, when for the life of her, she cannot seem to get out of community college. But I leave that folly aside, as one of life’s odd unexplained mysteries, and know only that Bridget is one of the sweetest people I have ever known.
My life without roommates
After Bridget moved out, I was clear — there would be no more roommates for me, ever again!!. I had had enough serious problems with roommates to last ten lifetimes.
I call my house a “guest house”, and although I dont’ do only short term rentals, I only rent to individuals who are here for a short to medium length of time, and who I am clear, are not seeking permanent housing. I choose renters who are here for a vacation, a family visit, a short project or course of study, research, a workshop, one semester to finish school, and the like. I make it clear to anyone who rents in my home, that this is my home, and not theirs. I do this by intentionally creating an environment oriented to be a tranquil, retreat-like setting. I have a very clear set of very solid house rules, which are intended not only to maintain the type of environment I am trying to create here, but also to clarify to renters that this is not your house, this is my house, and you are welcome to visit, but not to stay.
I do this for instance, by prohibiting renters from having any mail delivered to my home, or using my address for any purpose whatsoever, such as setting up a bank account. I prohibit them from having any friends over: in fact no visitors may enter my home for any amount of time, even 5 minutes. I prohibit renters from leaving their belongings out in common areas, and insist they use designated storage spaces only. This very much helps with the problem of renters starting to lay “claim” to the homeowner’s space by “marking territory” and leaving their things around. If after two warnings, a guest/renter continues to leave the same items out in common areas where prohibited, their property will go directly into the trash can. I prohibit use of phones in common areas, and prohibit socializing or phone use in my house after 10pm. I also prohibit monopolizing of common areas and if two or more guests start becoming friends and “hanging out”, I direct them out of my tranquil retreat center to a local cafe which is more suitable for such activities. I am very strict about the rules for guests cleaning up after themselves. I don’t allow guests to bring furniture, appliances, or really anything more than 2 suitcases of belongings. In short, I make it quite abundantly clear that it is me who runs my home, not my renters.
Another very lovely aspect to not having roommates: everything in each room of my house, now belongs to me. I have all my own furniture in the guest rooms, and all my own art. I have my books and doo-dads in these rooms, not roommates’ own choice of decor. This means that my house features art by Picasso, Miro and Kandinsky, not idiotic Occupy or Che Guevara Posters and passive-aggressive anarchist taunts at my authority. I dont’ allow renters to hang their own things on my room’s walls, and I prohibit renters from hanging things in windows or on the outside of their room doors — I just dont’ want to see my house starting to be rearranged and any sign of foreign invaders staking claims to my territory.
So there is a very real way now that even though these rooms are mostly occupied by others, they remain mineeven when others are in them. This goes a good long way towards allowing me to retain ownership of my entire home, as does the fact that I like to spend time in each of the rooms of my house now, when a guest vacates it, just to keep putting my energy there, saying, “this space is mine!!”
I think it’s often important for women in particular, especially those who have had bully fathers or been marginalized in their own families, to be able to finally take up our space. So, y’all go, girls — and make yourselves very large in your own home, your sacred space. I want to see you being gigantic there! Take up the space that is yours, without hesitation or guilt, but with natural female power. As I experience it, this lovely, mysterious, delicious women’s power comes from Gaia and the earth, and it’s something unique to us as women. So , go gals, get grounded and go touch the earth and recieve your natural inheritance!
Finally, I will point out something that is very central and highly significant to many Airbnb hosts and others do short term rentals — when you rent to someone on a short term basis, they have no tenant’s rights. In fact, a short term renter is not a tenant. I think having read through my story thus far, you will quite appreciate, gentle reader, how much this means to me in particular, as well as to anyone who has had to endure some of the truly beastly and horrific violations and abuse that homeowners have to endure, because in so many regions, tenants seem have more rights in their homes than they themselves do, and end up bullying homeowners about in their own homes.
Hence it is a lovely thing, to know that if a short term rental guest violates your house rules, you can, just as a hotel can do, kick them out the very next day. You do not need to give that miscreant 30 days’ notice. More, if a short term rental guest overstays the period they have rented for, you do not have to file a lawsuit and go to court to try to extract them, and potentially be stalled for 6 months to a year while a vile scammer pulls a sick fraud on you. Instead, you can toss them out on their heinie, and their luggage out on the sidewalk after them. If the guest tries to overstay, they are trespassing, committing a misdeanor crime, and can be arrested.
In my opinion, this is in fact is how it should be for anyone renting a room in someone’s home — that they have no tenant’s rights, and can be thrown out without going to court — in fact it’s my understanding this is the way the law presently is in Ireland and the UK, and it seems to go just fine there. Those who want tenant rights, should get their own apartment. Those who rent in someone’s home, should not have “rights” to stay in that home one day beyond their having made themselves vile pests there and becoming seriously unwanted there. Just like cockroaches or other foul vermin, homeowners need to be able to remove all unwanted tenant-pests right away. (If these words seem harsh to you, please read my last 6 chapters!!)
In short, by having rules in my house that keep guests in their place and keep them from encroaching on my territory or other’s territory, and rules which also, are not those they would be comfortable with on a long term basis or for living permanently with, I help ensure that those visiting my home are very aware of the most important thing, this long sought-after goal which I have finally been able to attain — namely,
After the disappearance of my tenant Robb, (and it was still two years before his skeletal remains would be found in a remote desert area of Utah — see chapter five of this story), things began to go more downhill with Jon, who had been my roommate during part of the sordid drama introduced into my home by the Demented Duo (see chapter four of this story). It’s now time to tell the story of Jon.
I learned more about how to screen renters
After the departure of Marie, and the disappearance of Robb, I eventually brought in two new roomies, Bridget and Tomasso. Bridget was a biology student at a local college, and Tomasso was here from Italy for a 6 month program at the major university. I had at this point learned that I had better luck with tenants who were students. Thanks as well to years of some truly atrocious experiences with roommates, I had learned a little more about how to screen prospective renters, and what to look out for. Though I was earlier less aware of this quality, I’d developed an “arrogance detector” at last, and now I sought out roommates who had an aura of gentleness, sweetness — even obsequiousness. Because one of the things I had learned in all my misadventures, was that it was just about completely meaningless for a prospective tenant to say that they had read my house rules and agreed with them and would follow them all. This had been very hard to learn, because I’m an honest person, and you, gentle reader, are doubtless an honest person, and it’s just very difficult for us honest and sincere people to understand how someone can look us right in the eye and lie to us! We tend to have that naive and foolish belief, that if someone signs a rental agreement and agrees to abide by it, then they will.
Otherwise, if they did not want to abide by it, they would go and look for another place to rent, with rules that they could agree to — right? Wrong. Many of them will sign on to your rental agreement, never intending to follow the rules they agreed to — why? Because your place is cheap, and conveniently located. So for many tenants, the fact that they need a place in the price range you are offering, and in the convenient location you offer, makes them feel entitled to have it, regardless of the fact that they dont’ intend to follow your rules. This is exactly the problem that would develop with Jon, as time would show.
What I had found in my years of experience, is that at the very moment many renters are signing a rental agreement saying they will abide by all the house rules, they actually think that all his paperwork is a meaningless formality, and that you, the landlord, are not going to be so tiresome and boorishthat you would actually expect them to follow all these rules!! I mean, there you are, sitting across from them, looking normal and human and pleasant and smiling, so, come off it, they think inwardly, you must be joking, you aren’t really going to expect all dishes to be put away all the time, or no socializing after 10pm, or whatever the rule is that they dont’ think matches your pleasant face. So, such liars and cheats are signing on, and blowing off, at the very same time.
Such prospective tenants dont’ care a fig newton for all your rules, they just want a place that has the low rent you have, and the proximity to public transit or downtown or other convenient location that you have, and so they will unethically, dishonestly force-fit your offering to themselves, dismissing yourneeds and emphasizing their own. And thus when one is screening prospective renters, one has to realize the prevalance of this dishonesty, and this self-centeredness and disrespect for you as the homeowner and the person whose home it is, and seek to screen out these dolts.
Hence, what I had learned to look for in renters, was not the words and promises that came out of their mouths, but to apply my intuition (which I had plenty of, but which I had not sufficiently valued) and look for those renters of whom I assessed, that they would be ashamed of themselves if they did not meet my expectations of them. Because it is one thing for a landlord to scold a tenant for their misbehavior, but it is quite another thing, and much more effective, when that same tenant’s own conscience is scolding them from within. Thus, you do well as a person offering rental property, if you learn to select those renters who have the capacity to experience shame and guilt, and to be suitably chastened by their own conscience.
Things go downhill with Jon
So after I brought in Bridget and Tomasso, I congratulated myself on my improved tenant screening skills, because both these individuals were exceptionally polite and sweet. They followed all the house rules to an absolute tee, and had been very honest about their own habits, the fact that they would not be around much, but would be out attending school and busy with studying.
At the same time that the overall level of tenant cooperation in my house improved, things started going downhill with Jon. This problem actually had started around the time that Marie moved out, but grew worse after the arrival of my stellar tenants Bridget and Tomasso. I had the intuition (and I think I am right on the money here) that Jon (as an anarchist-empathizing political activist at heart) had a deepseated need to have some sort of anti-authoritarian subversion of my authority going on in my house at all times, in at least a minor way. Once I deprived him of any and all co-conspirators to his need to at least subtly subvert my authority, he found himself enormously frustrated, and had to resort to greater open defiance. I think that Jon’s wishes for my home, were precisely in reverse to my own. As I gained more control over my home and brought in better tenants, those gentle hearted and truly considerate people who followed my rules without complaint, Jon must have felt more marginalized and alone — poor baby! He no longer had anyone in my house to build anti-authority, anti-landlord alliances with. It must have just riled him that I had at last learned to divide and conquer, and had divided him out from all the miscreants, haters, bullies and other vermin he could use against me.
For the most part, and for the years since he moved in, I had actually found Jon to be a decent tenant. His anti-authoritarian subversion had generally mostly had at least one other in alliance with him, so he was content to defy my authority in small ways which I didn’t notice much. Like me he was pretty solitary, and very quiet. He kept to himself a lot, doing computer work and research in his room. He had been planning a career change, wanting to do something other than the work he had been involved in with an environmental organization. I guess he realized that as he entered his thirties, that a low salary nonprofit job wasn’t what he wanted for the rest of his life. He had expressed interest in being an electrician or an ironworker, and I had perked up when I heard about his interest in electrical work, since I did electrical work as part of my home repair profession. So I gave him some books on electrical work, and offered to take him to one of my jobs where I was installing a new circuit in a house where remodeling was going on (actually the home of a friend of mine), and have him help me there at this house He came along and helped me the whole day, and I enjoyed the chance to teach him something about electrical work. Much later, my friend would say that she thought he was pretty arrogant. I dont’ know why I missed seeing that in him, all the time he was in my house. Others who met him or heard stories about him, all expressed that they found him exceptionally arrogant, but I didn’t see that in him until things started to go badly, which was actually just around the time when Marie moved out.
One of the things I had begun doing a few years back, was keeping backyard chickens. Jon had expressed interest in helping with this, and so for the last couple years, he and I shared the chores with the keeping of the chickens. However, I had felt all along that the chores were not being divided equally. I noticed too often that I was “picking up the slack” where Jon was slacking off.
The sweet birds needed good care and Jon was slacking off
He’d forget to fill the chicken waterer, and I would come and find it empty. He would forget to clean out the coop, and I would have to remind him to do that. He would get sick with a cold or flu, but instead of asking me to cover for him, would just flake on feeding the chickens at all that day, supposing I guess that I would be there as usual to pick up the slack. So Jon’s flaking off became a thorn in my side that was needling at me for several months.
First Butt-Whupping of Jon
After itching with this persistent annoyance of his continual slackage and overall poor attitude about the chicken chores, one day I realized that Jon had brought a second bike to my property without asking me. The rules were clear: tenants could have one bike and one bike only at my house, which were kept in the backyard in a bike storage area. When the previous tenant had left, and taken her bike, the new tenant Bridget had not had a bike to put back there, and so I guess Jon had thought that he could simply seize the vacant space and claim it as his. When I realized that Jon had put two bikes there, I told him that he could not do this, and that he would have to get the other one out of there. He argued that he had nowhere to put it. I told him I didnt’ care, but that he couldn’t have it in my bike storage area or anywhere in my yard. He took it and stored it in my yard anyway, insisting, “you have to be flexible” – I had to do no such thing.
But in his mind, because he had a need, I was mandated to provide for his need, my ownneeds and wishes be damned. He saw I had space in my backyard, and he didn’t care if I didn’t want extra bikes lying around cluttering up my space, and he didnt’ care that I had a house rule that clearly stated that tenants could not leave their belongings in yards or any common area — he felt that I was all but legally mandated to provide for his storage needs.
Jon’s bike finally departed my premises, but not without me threatening to take it to the dump if he didnt’ get his crap out of my yard. As I started to more firmly plant my foot down now, and assume the full power of my authority in my home and show very little patience with his arrogant bullshit, Jon and I entered into a warpath, which would escalate over the next few months. I was now standing up to Jon’s nonsense and disrespect, putting him in his place, and doing with him what I should have done long ago, such as during the second week of his tenancy, when to my disturbed surprise, I heard the distinct sound of a small animal yapping, within his room on my no pets property. Knocking on his door, he opened it, and there he was with a little puppy in his arms. When I asked what the hell was going on, he couldn’t have a dog in my house, he argued, “it will only be here overnight, I’m taking care of it for someone.” I should have kicked him to the curb at that time, but as the puppy was cute, I softened and shrugged off this early blatant violation of my house rules. I didnt’ realize it until much later, when previous tenants told me stories about Jon, that he had actually promoted mass defiance against my house rules every time I went on vacation. I found out he’d had parties in my home (it had always been strictly forbidden for any renter to invite more than 2 guests to my house) whenever I went away for a few days or a week.
After the bike incident and my butt-whupping of Jon, putting him in his place by demonstrating to him that you are my tenant, and I am not your servant, and you follow my rules, I don’t take your commands he became noticably different in his manner in my house. He was now sullen and hostile looking, and refused to greet or acknowledge me as I passed by him or when I was in the same room with him. Really I should have just evicted him at that point, delivering him a notice of termination of tenancy and telling him , nothing personal, but I need more space and I’m taking your room. That would have kept things from escalating and getting worse, and him from feeling that he could only maintain his arrogant pride by putting up a massive fight. So I’m saying this as a word of advice to all of you out there who find you have a problem with a tenant — particularly one who is a roommate — get them out quickly, before things escalate and get worse. Early and quick is more painless.
Second Butt-Whupping of Jon
The tension heated up between myself and Jon, and now others could sense it as well. Jon had become such a slacker with taking care of the backyard chickens, that I finally had to fire him from this task, which he did only out of self-interest in obtaining fresh eggs, because he showed very little love for the hens. Bridget, took over his chicken care duties, and she reported to me that she’d had a conversation with Jon in which he had spoken about me using foul language. “She needs to take a fucking chill pill!!“, Jon had apparently said about me, and Bridget said he’d seemed incredibly angry, angrier than she had ever seen him before.
In weeks to follow, there were a couple other things that I needed to talk to Jon about, regarding a couple other small but persistent rule violations regarding the number of guests he was having over. When I tried to speak to him in person about these things, he refused to listen, and walked away from me. When I wrote him a note and left it in his mailbox, he never responded. He was blowing me off, but I was not going to be blown off any more. Not with all the crapI’d had to endure, all the rudeness, disrespect and outright persecution from seriously bad tenants. No, Jon was going to find that he could not blow me off, because I was going to be on his ass. But instead of trying to speak to him more about events now in the past, I waited for a present-time problem to occur so I could confront him. I did not have to wait long.
Third Butt-Whupping of Jon
Ever since the problems I had had first with the Demented Duo taking over my kitchen for their tawdry sorority drama scenes, and then Marie, inviting over friends and boyfriends nearly every day of the week, I had tightened up my house rules about guests, to try to prevent renters taking over my kitchen with strangers in my house, something that had always made me feel uncomfortable. So from early days when I allowed renters to have up to two guests at a time three times a week, I now allowed only one guest at a time, 2 days a week, and I no longer allowed the kitchen to be used for “hanging out” — one could only use the kitchen to cook or eat.
One late afternoon in late summer, I heard the sound of laughter in the kitchen below, and went downstairs to find Jon at the kitchen table with two of his friends. They smiled and politely said hello to me, and I politely said hello to them, and then quietly told Jon that he was only permitted to have one friend at a time at my house. Jon briefly glanced at me, said “sure”, in a very insincere tone that sounded far too much like “Whut-EVER!!” , and continued chatting with both his friends, ignoring me completely.
Not quite sure what to do, I went back upstairs to ponder this issue. I hoped that in a few minutes I would hear Jon saying goodbye to his friends, and I would not have to press this issue in front of all of them, because I didn’t feel in the mood for more confrontation. However, as the minute hand wound around the clocks’ face, I did not hear the sound of meals wrapping up, dishes being washed, goodbyes announced, or doors closing and unwelcome house guests departing the premises. I only heard the sound of more laughter from below me.
So after about 30 minutes I went right back downstairs, marched up to my kitchen table, looked at Jon, and angrily announced, “You will have to ask your guests to leave right now!!.” Jon said that I was being ridiculous, and that they were only having a quiet dinner. I told them that they could take their quiet dinner elsewhere, but that he was not permitted to have more than one guest at a time at my house.
He burst out that he had never agreed to that rule, and so I was prohibitedfrom imposing it on him. In fact, he was 200% wrong in his understanding of state law on this issue (more about this later), but arrogant as he was, he would not allow his complete ignorance of the law to temper his enormous sense of self-righteous entitlement. I became so angry, that there and then, for the first time in my life that I can recall, I literally yelled at one of my tenants. As he told me that my rule was ridiculous nonsense, I yelled, “If you don’t like it here, then get the hell out of my house!!!!” I was shaking and trembling with anger as I yelled that, and I have to say, it felt very good to let my anger out to that extent. I had finally cut loose with the tension and anger that had built up in me over not just the last few months of Jon’s impudence, rudeness and disrespect, but really over several years of getting trampled by my insolent and bully tenants. I was massive now — I towered in height over Jon. Though he was about 6 inches taller than me in physical height, I had now gained several feet in height on him in moral authority and sheer emotional power. I felt robust, I felt strong, and I felt in charge — and I realized at that point, that this was the way it had to be in my house, from now on. I was never again going to let this feeling be taken away from me — the feeling that it was actually me, rather than my tenants, who owned my house and who was to have full control of it.
Ironically, I eventually realized something else about Jon that helped me feel more powerful as well as more fortunate than him — as arrogant and insolent as he was, Jon was very uncomfortable with the emotion of anger. He had a hard time being angry — he tended to repress his anger. Actually this was likely one of the main reasons he ended up being so vindictive. (And quite likely also a main reason he is spending his whole life in expressing his anger indirectly, through anti-authoritarian actions) People who are comfortable in their own bodies and anger can have an easier time just letting haul with their upset, and yelling, and this allows a needeed emotional release.
If he could have said what he really thought and felt just one time, perhaps he would not have needed to take such vindictive actions after leaving my home. Those who are more repressed, and can’t tolerate the feeling of anger, tend to store it up until they have something inside them not too unlike Mt Vesuvius, and about as dangerous to their health.
It can seem new-agey and “lite”, that nice little saying, “If you want to change the world, change your thoughts, and your world will change” — but Carl Jung put it more powerfully, “What is relegated to the unconscious comes to us as fate.”
The Gnostics were even more forceful — I think they glimpsed the Vesuvius within —
“If you bring forth what is within you, what you bring forth will save you. If you do not bring forth what is within you, what you do not bring forth will destroy you.”
So if you find yourself, like Jon, immersed in your computer studying conspiracy theories, blaming and pointing fingers at middle aged women who want to live in peace in their own home , take heed of your projections, and your Vesuvius of repressed emotions, and do some personal growth work.
Fourth Butt-Whupping of Jon
After booting his friends out of my house, I realized now that it was inevitable — Jon was going to have to be evicted. I had all along hoped that he would realize that my house no longer suited his needs and fit his lifestyle, and that he would just do the right thing and get out. But, as Jon would later state in his deposition with my attorney, he stayed at my house, in spite of his dislike of my house rules and in fact his refusal to follow them, because it was cheap and conveniently located.
Since Jon showed no sign that he would willingly leave, I realized I would have to start documenting everything. Owing to my previous experience with the legal system, I knew that it was important to have documentation of all that took place, and to keep notes and a timeline. So, I began to “cover my ass” by writing up a warning notice to Jon. In my note to him, I put him on notice that he had not only violated the house rules, both in bringing a second bike to my premises, and then refusing to remove it when asked, but by bringing more guests than permitted, and refusing to cooperate when asked to remove those. Further, I wrote that he had been heard verbally stating that he would in fact not follow my house rule about number of guests permitted. I then issued him an official warning, that any further violations of house rules or any further statements that he did not intend to follow my house rules, may result in the immediate termination of his tenancy.
I did invite Jon to talk in person about all this, but he refused, saying “it would be nonproductive” , and then he issued me a note saying that from this point forward all my communications with him were to be in writing only. Where had I seen that before? Oh yes, with the Demented Duo, the DooDoo. So I kind of knew where all this was going, and I was not too surprised to find, later on, that since things had gone sour in my relations with him, he had been again in co-conspiracy with team DooDoo.
Well, since it was totally unacceptable that I would have a tenant in my home whom I was being prohibited to talk with (and in fact I had it in my house rules that tenants may not refuse to communicate with others in the household), Jon was going to have to get his butt out. I mean, just how did he think things would go from here — did he think he was going to live in my house for another 5 years or so, refusing to permit me to speak to him in my home?
Fifth Butt-Whipping of Jon
So I really had no choice but to finally march up to his bedroom door one day, knock on it, and hand him an eviction notice. He refused to touch it, I guess thinking that if he did not take hold of it, I could not serve him. I dropped it on the floor in front of his feet – that does as well. He railed at me, what tyrant I was, what a Nazi, insisted that I had a serious mental disorder. At this point I had heard so much of this nonsense from tenants that this kind of vomit didn’t phase me any more, so I ignored the gratuitous insults and added, “please note that you have 60 days, and if you aren’t out of here by then you will be sued.”
Jon then stated very forcefully that I was totally in the wrong, and that he would fight me “every step of the way” and that he would ultimately win. I worried that he would fight the eviction, which can cause it to be a long and costly enterprise, but because he was not a low-income tenant, he would not receive free legal aid to do so, and thus if he wanted to fight the eviction he would have to pay out of his own pocket to do so. Which I doubted he would try. Alternatively, I knew that he might leave, and then try to sue me afterwards with some fictional nonsense, as had occurred to me before.
For the next 60 days things were quite awkward. As I had found before, when 30 days seemed much, much too long to have someone in your home who hates your guts and refuses to talk to you — 60 days is far worse. Passing someone in the hallway who you have just served eviction papers on, being with them in the kitchen, seeing them emerge from the
bathroom with nothing but a towel on, is all very very awkward. I knew that if I tried to speak to Jon, after he had given me “official notice” that I was only to communicate with him in writing, he would probably find a scammer attorney (of which there were many in my area just salivating to have a disgruntled tenant cross their threshhold) and sue me for harassment. So I had to say nothing to him, and endure extreme awkwardness as we went on living side by side. In fact, as I would later find, reading the trash that his scammer attorney wrote in his lawsuit, it was damned if you do and damned if you don’t. Since Jon couldnt’ sue me for harassing him by talking to him when he’d prohibited me to do that, he complained in his whiny lawsuit, that I had sat in stone silence with him in the kitchen, sitting there and looking but not talking. The nonsense of scammer tenant attorneys is unending!
Given that he had told me to write to him only, I was surprised to get a phone message from him one day, saying that he had “a proposition which I think will save us both a lot of trouble”. The fact that he was suggesting I would have trouble in any way, was a sign of trouble, and I deduced then that this was a bullying attempt: if I did not cave in to his demands, he would likely be seeking revenge the way bullies so often seem to do now – through the best of all bully tools, the civil legal system.
What did Jon want from me? I made him put it in writing, stating that just as he had told me to put all in writing, I insisted he put all in writing. (I had intuited that his “proposition” would amount to some form of bullying, and hence, was eager to get proof in writing that he was bullying me with “propositions.” ) He wrote,( attempting to edit out the bullying tone I knew he would have communicated in person) that wanted me to allow him to stay in my house for another 6 months, saying that he “thought” he had a good place to move into then. Consider what you would do, gentle reader, if you were placed in this situation.
You have a tenant, who has signed a rental agreement and agreed to follow certain rules. That tenant then not only violates those rules numerous times, but also expresses contempt for them. Later, when you ask this tenant to leave, because they are not following the agreement that they agreed to, they want to make a new agreement with you, saying that they will agree to follow this agreement this time. Would you agree?
I hope you will say no, gentle reader. I hope you will realize that a person who lies one time, cannot be trusted to promise that they will not lie the next time. You dont’ want to enter a new contract with a person who has just breached their last contract with you. Perhaps most importantly of all, it’s important for all landlords and homeowners to know, that there are devious means out there, whereby tenants can employ the malicious scamming tactics they are taught by filthy scammer attorneys, such that if you void one eviction notice you have given them, they are then able to manipulate the circumstances, such that they could quite conceivably prevent you from evicting them at all. I had studied up on the law very much by this point, not willingly, but I had come out educated. I knew exactly what those devious means were by which someone might try to use scams to prevent being evicted. Besides which, I knew I would rather get another lawsuit in the mail, than have someone who hated me living in my home for 6 months, bullying me the whole time, who might very well just decide to sue me after they left, as well.
So I said noto Jon’s perverse request to live much longer in the home of someone he hated, whose rules he hated, who he thought was a tyrant Nazi with a mental illness, and whom he refused to speak with, but who he wished to bully into allowing him to stay for oh, I dont’ know, perhaps the rest of his life.
Just a note here, to those who dont’ want to get someone who you find out reallydoesn’t fit into your house, perversely clinging to it and trying to live there for the rest of their life — it helps a lot if you aren’t the cheapest place to live in your whole city. If your rent is too low, bad tenants wont’ let go — they wont’ get out, they will say — “I can’t afford to move” or “I can’t find a place.” And it may well be true that they can’t find anyplace else in the city they can afford. In which case you will need a giant crowbar and a whole can of WD-40, or a court order, in order to try to pry them the hell out of your house. So dont’ do like I did and try to do favors to tenants by keeping their rent low — they will stab you in the back in their gratitude.
Jon moves out and then sues
I was out bike riding at the time, but was elated to get the call from Bridget, when she reported to me that Jon had showed up with a U-Haul truck and was moving his things out, just 3 days before his 60 day notice was expiring. I was happy, delighted, blissful, never felt so good in a long while, as at this point when I had finally gotten the last bully out of my home. From all that Jon had said, I fully expected him to try to sue me, but — on what basis? I had been exceptionally careful not to give the slightest reason for him to sue. I had taken caution to look for any traps that he might set for me, and scrupulously avoided all interaction with him during his last weeks in my house. In fact, there was absolutely, positively no basis whatsoever for any lawsuit.
Yes, Jon had alleged that I was not permitted to change the house rules and limit him to one guest at a time. His belief was that any house rule changes were invalid without his agreement of them. This was in fact his major complaint, and doubtless the reason he went to an attorney to try to sue me. In fact, in my state it is very clear, that Jon was totally and completely wrong on this point. The law states that in cases where rent control laws do not apply (and whenever a homeowner has tenants in the home where they also live, rent control laws do not apply), the landlord may change the rules or rental agreement at anytime, with 30 days’ notice, and those changes go into effect in 30 days. If the tenant does not agree to the new rules or new rental agreement, he must vacate the premises. The tenant’s continued presence in the premises, itself implies that he agrees to the changes. In other words, the only recourse that a tenant has, in a non rent-control situation, when the landlord wishes to change the rules/rental agreement (including raising the rent by any amount) and the tenant doesn’t agree with those, is to vacate the premises, and to leave. This is why I kept telling Jon that if he did not like it in my house, he should leave. It was actually illegal, a breach of contract, for him to stay in my house and not follow the new set of rules.
Jon had also kept arguing that he “had a right” to socialize in my house and bring friends over, but tenants have no such rights. Many landlords who have roommates/renters, actually prohibit their renters from having any guests over whatsoever — which is what I do now. Particularly with my long experience seeing how bully renters use the occasion to bring visitors over, as a way of bullying the landlord and trying to usurp control of common spaces, I now prohibit renters from bringing any guest into my house at all, for any amount of time. Many Airbnb hosts have this rule. Even further, many property owners also prohibit their renters from using the kitchen at all — and I could have done that if I had wanted to. All those things are legally permissible rules for me to have in my own home, and Jon was ignorant of all of the law on all of this.
But doubtless when Jon strolled into the local scammer tenant attorney’s office, the fact that Jon had the law all wrong, was a moot point to this scammer. If Jon had received truthful information from an attorney, there would have been no lawsuit, as there was absolutely no basis for a suit. But Jon found a slimy scammer, and all this sleazeball saw when Jon walked in, were flashing dollar signs. Which was why, when I got the lawsuit in the mail five months later, it had nothing material written in it about the issue Jon had considered central in the matter — his “right” to have his friends come over to my house. Yes, Jon’s unethical fraud of an attorney did make the idiotic point weakly, (perhaps only as a bone to throw to Jon, who might have otherwise felt a little guilty seeing that everything written in the lawsuit, was fictional) that Jon had a “constitutional right to assembly” in my home, something that prompted smirks and loud guffawsfrom my attorney. “This is not a Federal Case!” my attorney laughed, shaking his head at the absurdity of someone to think that he could sue me for federal civil rights violations. “He does NOT have a constitutional right to assembly in your home!!”
Other ludicrousness from the suit: the allegation that I had perpetrated “Intentional Infliction of Emotional Distress” when I yelled at Jon in my kitchen. No, the impudent and disrespectful Jon had it coming and needed to be scolded. But his attorney wailed, in hysteria coded into legalese, that Jon had been much damaged by my yelling at him, and in fact had had $50,000 in medical expensesgoing to doctors for psychological treatment, based on the harm done by my yelling at him. Right! But I mean if you are going to tell lies, why not make them truly massivelies. Why only $50,000 in damages? Why not $5 million, and claim that Jon had to fly around the world to all sorts of expensive specialty doctors in leading clinics, to have his head examined, after the severe injury of a middle aged woman raising her voice to him? I could not see how Jon could have signed off on this garbage, which made him look like such a helpless twit.
The entire lawsuit (which cost me not a thin dime, since my insurance company covered all expenses) was another hideous example of the horrendous abuse of the legal system by scammers and fraudsters. Lacking one single legitimate reason to sue, this particular attorney, who was apparently well known for his unethical, sleazy tactics, simply used a boiler plate template. Regardless what the tenant complained about, this sleazeball would sue all landlords for the exact same thing. His legal practice was cut and paste — he always sued landlords for the exact same thing, habitability issues. My attorney was quite familiar with this slime — he was well known among defense attorneys working for home insurance companies. He made his rounds there — in fact he was a parasitic growth, a form of human bloodsucking louse attached to the insurance companies. He made nearly his entire living through these scams, and sadly, it was successful because most insurers just quickly send off a check when their insured is sued. I pointed out the folly of this approach — it would breed more parasites and lice, if these vermin found that they could easily get paid for their lies.
This particular scammer would claim that the premises were “uninhabitable” in various ways. He would allege cockroaches, or rats, or other vermin. He would allege there was no heat or a lack of a functioning plumbing system. This sick scammer knew that in most cases, it didn’t matter what lies he told, because most insurance companies would just quickly cut him a check so that they would not have to spend time and money defending their insured.
So in spite of the fact that there had literally not been a single day in my house in the ten years that I owned it, when the heating system did not function, and in spite of the fact that Jon had never uttered a single complaint about heat in his time in my house (nor in fact had any other tenant ever complained about heat issues), Jon’s sleazy attorney was now suing me primarily over heat issues. Among his fabrications, was the statement that Jon had complained to me both in person, and in writing, about the lack of heat. To his credit, when brought in for a deposition, Jon stated that he never had any issues with heat, thus contradicting the lies his own lawyer had written.
Miss Karma will Kick your Butts now
Jon and his scumbag attorney were much disappointed that my insurance company did not simply cut them a check, but chose instead to defend me against their incredibly audacious lies and nonsense. So Jon’s attorney ended up losing money on this case, because he never got paid for all the time he had to put into a deposition with me (which left him frustrated because I refused to answer so many of his questions, as I simply kept saying “I don’t know” and ” I can’t remember” like the defense attorneys tell you to do), for all the motions he had to file, all the discovery he had to remit, etc etc.
Yes, they got some settlement $ in the end, but it was much much less than they wanted. During the process, I hope Jon learned something from the fact that after my attorney filed a Motion to Dismiss, all the causes of action in the lawsuit were eventually effectively tossed out, except the truly fake ones having to do with claims of no heat. So, though he got $ from an insurance company, Jon has to live with the fact, and has this karma on his shoulders, that he ended up suing me over something that never happened, and which he knows full well never happened . At the same time, Jon’s only real claim against me, the fact that he thought he had to agree to any changes in house rules to make them valid, was tossed out by the Motion to Dismiss, as being completely meritless.
For their lies and their bullying, and their malicious efforts to harm the innocent – such as a middle aged woman who simply wishes to live in peace in her own home — I trust that Miss Karma will now attend to complete this matter and kick some butt. Because you can abuse the US legal system, you can fool Blindfolded Lady Justice, but truth will come out in the end. And those who perpetrate iniquity upon others, will (as is said in the Psalms) fall into the pit they dig for others, and their own evil will return to them. I am not Christian, but rather Pagan, and I tend to put my energy into love and joy and gratitude — but I do have to say, that after so much experience being bullied and disrespected in my home, I do like to read about what the old prophets said would happen to the evil doers.
Besides, I like to give the power of the wise old prophets a little boost, with some HooDoo Candle Magic and bags of Mojo. And a little “Return to Sender” Spell might just do the trick as well. Which is just to say: Look out, DooDoo, Look out Jon. Look out, Scumbag Tenant Attorneys. You’ve got a karmic kick comin’ at ya.
The Crystal ball reveals:
The Magic of the Crystal Ball, also known as “what a little bird told me” or sometimes, “Just Google it”, revealed some interesting news of late. Pertaining to one of the several previous roommate miscreants, the Magic Ball revealed an eviction process had lately commenced. Miss Karma is starting to come round.